Benjamin Mugisha

Benjamin Mugisha Email and Phone Number

Senior customer service representative
Benjamin Mugisha's Location
Katowice, Śląskie, Poland, Poland
Benjamin Mugisha's Contact Details

Benjamin Mugisha work email

Benjamin Mugisha personal email

n/a
About Benjamin Mugisha

Dynamic and seasoned Senior Network Engineer with over 7 years of experience in designing, implementing, and managing complex network infrastructures. Adept at troubleshooting, optimizing network performance, and ensuring seamless connectivity. Seeking to leverage expertise in driving innovation and efficiency in network architecture for a forward-thinking organization.

Benjamin Mugisha's Current Company Details

Senior customer service representative
Benjamin Mugisha Work Experience Details
  • Capgemini
    Senior Customer Service Representative
    Capgemini Sep 2021 - Feb 2024
    Katowice, Śląskie, Poland
    -Lead a team of 10 customer service representatives, providing coaching and performance feedback to ensure team goals are met.-Handled complex customer inquiries and resolve escalated issues with a high degree of professionalism and efficiency, maintaining a resolution rate of 95% or higher.-Collaborated with cross-functional teams (sales, technical support, etc.) to ensure seamless customer experience across all touchpoints.-Monitored customer service trends and identify areas for improvement, implementing strategies that increase customer satisfaction by 20%.
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  • Bbox Rwanda
    Customer Service Advisor With French
    Bbox Rwanda Dec 2016 - Jun 2018
    Kigali, Kigali City, Rwanda
    -Provided bilingual support to French and English-speaking customers via phone, email, and live chat, ensuring prompt and effective resolution of inquiries and issues.-Managed an average of 50 customer interactions per day, handling a range of queries including product information, technical support, and order management.-Achieved a customer satisfaction rating of 95%, regularly meeting or exceeding departmental targets.-Assisted customers with billing inquiries, order status, returns, and product troubleshooting, ensuring accurate information is provided.
  • Bbox Rwanda
    Network Administrator
    Bbox Rwanda Dec 2016 - Jun 2018
    Kigali City, Rwanda
    -Provided external client support for troubleshooting TCP/IP, switches, and routers Diagnosed and -resolved network issues remotely and onsite to ensure minimal downtime for clients-Configured and maintained Cisco routers and switches to meet client requirements and specifications-Conducted network assessments and audits to identify potential vulnerabilities and security risks

Benjamin Mugisha Education Details

Frequently Asked Questions about Benjamin Mugisha

What is Benjamin Mugisha's role at the current company?

Benjamin Mugisha's current role is Senior customer service representative.

What is Benjamin Mugisha's email address?

Benjamin Mugisha's email address is be****@****ini.com

What schools did Benjamin Mugisha attend?

Benjamin Mugisha attended Wsb University.

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