Benjamin Munasinghe Email & Phone Number

Colombo, WP, LK

Colombo, Western Province, Sri Lanka

Colombo, Western Province, Sri Lanka

• As Sales Coordinator establishing and overseeing operations of an outbound call center. Demonstrated expertise in generating leads and driving sales for credit cards and general insurance products. Adept at recruiting.
• Successfully established and managed an outbound call center, specializing in credit cards and general insurance products.
• Developed and implemented strategies to maximize call center productivity, resulting in increased sales and customer satisfaction.
• Recruited, trained, and supervised call center associates, ensuring adherence to quality standards and achievement of performance targets.
• Effectively handled customer complaints and resolved issues, maintaining a high level of customer satisfaction.
• Represented the company in client interactions, building strong relationships and promoting the organization's products and services.

Colombo, Western Province, Sri Lanka

• As Marketing Executive my responsibility is work as bank's outsourced credit card sales unit. Specialized in targeting and engaging professional and elite customers through various lead generation channels, including.
• Managed a portfolio of professional and elite customers, contacting them through the bank's lead generation system or customer references.
• Conducted face-to-face meetings with customers, collecting necessary documents and guiding them through the credit card application process.
• Oversaw the entire credit evaluation process, ensuring accuracy and compliance with bank policies and regulatory requirements.
• Collaborated with the bank's top management to ensure seamless coordination and adherence to service standards.
• Implemented efficient processes that reduced the turnaround time for credit card approval and delivery to just 24 hours for special customers.

Colombo District, Western Province, Sri Lanka

• Dedicated and customer-focused Bank Call Center Associate with experience in handling inbound calls for a variety of bank products. Skilled in managing the Elite customer contact line and efficiently resolving customer.
• Effectively handled inbound calls from customers inquiring about various bank products and services.
• Managed the Elite customer contact line, providing personalized assistance and ensuring high customer satisfaction.
• Acted as a frontline representative of the bank, demonstrating a professional and friendly demeanor in all customer interactions.
• Resolved customer complaints and concerns promptly and efficiently, striving to provide optimal solutions and maintain customer loyalty.
• Utilized excellent communication skills to provide accurate and relevant information to customers and guide them through various banking processes.

Diploma, Hardware & Network Engineering

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