Benjamin Munasinghe Email & Phone Number

Colombo, Wp, Lk

Colombo, Western Province, Sri Lanka

Colombo, Western Province, Sri Lanka

As Sales Coordinator establishing and overseeing operations of an outbound call center. Demonstrated expertise in generating leads and driving sales for credit cards and general insurance products. Adept at recruiting and training call center associates, ensuring high-quality service delivery, resolving customer complaints, and representing the company in a professional manner. Skilled in project management, coordinating multiple ongoing call center projects to achieve desired outcomes.• Successfully established and managed an outbound call center, specializing in credit cards and general insurance products.• Developed and implemented strategies to maximize call center productivity, resulting in increased sales and customer satisfaction.• Recruited, trained, and supervised call center associates, ensuring adherence to quality standards and achievement of performance targets.• Effectively handled customer complaints and resolved issues, maintaining a high level of customer satisfaction.• Represented the company in client interactions, building strong relationships and promoting the organization's products and services.• Acted as a project manager for ongoing call center projects, overseeing timelines, allocating resources, and ensuring successful project completion.

Colombo, Western Province, Sri Lanka

As Marketing Executive my responsibility is work as bank's outsourced credit card sales unit. Specialized in targeting and engaging professional and elite customers through various lead generation channels, including bank's lead generation system and customer references. Adept at building strong customer relationships, collecting required documents, processing credit evaluations, and ensuring timely delivery of approved credit cards. Proactively involved in promoting credit cards through special branch promotions and events across Sri Lanka, contributing to increased sales and market expansion.• Managed a portfolio of professional and elite customers, contacting them through the bank's lead generation system or customer references.• Conducted face-to-face meetings with customers, collecting necessary documents and guiding them through the credit card application process.• Oversaw the entire credit evaluation process, ensuring accuracy and compliance with bank policies and regulatory requirements.• Collaborated with the bank's top management to ensure seamless coordination and adherence to service standards.• Implemented efficient processes that reduced the turnaround time for credit card approval and delivery to just 24 hours for special customers.• Actively participated in special branch promotions and events across Sri Lanka, effectively promoting the bank's credit card offerings.• Maintained up-to-date knowledge of the credit card market, competitor activities, and emerging trends to identify opportunities for growth and improvement.

Colombo District, Western Province, Sri Lanka

Dedicated and customer-focused Bank Call Center Associate with experience in handling inbound calls for a variety of bank products. Skilled in managing the Elite customer contact line and efficiently resolving customer complaints. Proven ability to deliver exceptional customer service and maintain a high level of professionalism in fast-paced call center environments.• Effectively handled inbound calls from customers inquiring about various bank products and services.• Managed the Elite customer contact line, providing personalized assistance and ensuring high customer satisfaction.• Acted as a frontline representative of the bank, demonstrating a professional and friendly demeanor in all customer interactions.• Resolved customer complaints and concerns promptly and efficiently, striving to provide optimal solutions and maintain customer loyalty.• Utilized excellent communication skills to provide accurate and relevant information to customers and guide them through various banking processes.• Collaborated with internal teams, such as branch personnel or product specialists, to address complex customer inquiries and provide comprehensive solutions.• Ensured adherence to established call center guidelines and protocols, maintaining a high level of accuracy and compliance.• Consistently achieved performance targets, including call quality, customer satisfaction, and service level agreements.

Diploma, Hardware & Network Engineering

School