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Benjamin Murillo previously worked as Assistant Team Manager at Royal Family Farm and Nurst, Royal City —Marketing/Ad planning at Nurst.
As a former branch manager at Lincare, a leading provider of respiratory care services, I have extensive experience in customer service, sales, and team management. I have a proven track record of improving customer satisfaction, increasing sales, and training and mentoring new call center representatives. I have also developed and implemented innovative customer service strategies, systems, and protocols that enhanced the efficiency and quality of service delivery.Prior to Lincare, I worked as a marketing/ad planning specialist at Nurst, a online health platform that connects patients and providers. There, I applied my skills in website optimization, data analysis, and digital marketing to create and manage successful campaigns across multiple channels, resulting in a significant increase in organic and paid traffic. I also collaborated with cross-functional teams to optimize website content and performance, using various tools and techniques to improve search rankings and user experience. I am passionate about using my skills and knowledge to help businesses grow and reach their goals, while also bringing diverse perspectives and experiences to the team. I am always eager to learn new skills, explore new challenges, and contribute to the organization's culture and vision.
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Royal City, Washington, United States
Collaborated with cross-functional teams to develop and implement innovative customer service strategiesEstablished and maintained positive relationships with customers, resulting in a increase in customer retentionDeveloped and implemented an improved customer service protocol that reduced customer wait times by 15%Helped implement systems and software to.
Royal City, Washington, United States
Optimized website content to improve organic search rankings, resulting in a 20% increase in organic trafficAnalyzed website and campaign performance data to identify opportunities for improvementCreated and managed successful campaigns across multiple digital channels, resulting in a increase in website traffic
Moses Lake, Washington, United States
Trained and mentored new call center representatives on customer service policies, procedures, and best practices and coached new customer service representatives on best practices and customer service standardsResolved customer complaints with empathy and understanding, resulting in a X% customer satisfaction rateImproved customer satisfaction ratings by.
Moses Lake, Washington, United States
Conducted customer surveys and focus groups to identify customer needs and preferences, resulting in improved customer satisfactionCreated a database of customer records that improved customer relations and increased customer satisfaction by 25%Provided excellent customer service and resolved customer issues, resulting in a 5-star rating on customer.
Moses Lake, Washington, United States
Main responsibilities consisted of ensuring the customer was receiving the adequate help and was able to locate the necessary items they were looking for, as well as leading them to the correct associate to help them with any questions or concerns they might have.
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Benjamin Murillo is based in Royal City, Washington, United States.
Benjamin Murillo has worked for Royal Family Farm, Nurst, Lincare, and Winco Foods.
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