Benjamin Murphy Email & Phone Number

Congleton, GB

Newcastle-under-Lyme, England, United Kingdom

• Supporting a team to test configuration, functionality, and integration of the programme. Working with both internal and external parties to deliver an omni-channel experience to the customer.
• Implementing an Order Management System (OMS) within the business with an initial capex spend of £8m+ enabling an ambitious 5-year growth plan.
• Execution of OMS configuration using JSON files for integration simulation and testing.

Newcastle-under-Lyme, England, United Kingdom

• Working cross functionally with both internal and external teams to ensure smooth running across all planning streams. Providing accurate and coherent ad-hoc reports, data capture and analysis for various departments.
• Responsible for planning weekly pick volumes of 50m+ units per annum across a 24/7 warehousing operation mitigating both systemic and headcount constraints.
• Responsible for the transport forecasting volumes of a contract worth circa £12m+ per annum.
• Delivery schedule planning for 470+ stores across the UK & Ireland using store participation, reverse logistics planning and ecommerce footfall in store.
• Responsible for sense checking project proposals that result in multi-million-pound savings across the business.
• Implementing change across the business whilst ensuring day to day service levels are maintained.

Newcastle-under-Lyme, England, United Kingdom

• Working as part of the planning team to help support the wider business within a fast-paced environment. I provided consistent analysis of data, identified problems, and made suggestions on how to overcome them..
• Maintaining an 831,000 square foot distribution centre stock forecast and analysis.
• Supporting peak planning with data analysis on weekly volumes of up to 3.4m intake units & 3.2m distribution units.
• Analyse logistics and trading data to spot trends and to help plan effectively.
• Leading an internal and external team regarding pick, trunk, and deliveries throughout seasonality changes across the year.
• Developing analysis, reports, and presentations in a timely manner to help influence key business decisions.

Chester, England, United Kingdom

• Acting as support for the rest of the department whenever problems occur as well as delivering daily, weekly and monthly MI. Good time management skills are key here so that rota jobs can be completed by their SLA.
• Producing and delivering MI within the required SLA.
• Using simple grammatical structures to present complex data to non-technical stakeholders.

Chester, England, United Kingdom

• A key contact for M&S Bank customers. Investigating and resolving customer PPI claim cases following strict guidelines and processes, ensuring first time resolution.
• Assessing and checking incoming items to assess whether the PPI claim case can be resolved.
• Calling customers and claim management companies to obtain further information.
• Reviewing cases and making the decision on whether a PPI claim will be successfully upheld or declined.
• Checking acceptance cases and processing required payments within SLA.

Wrexham, Wales, United Kingdom

I developed a Microsoft Access Database using a 2012 SQL server for the sports development team at Wrexham County Borough Council to use and store their data. I provided tutorials for colleagues on how to use and manipulate the data records before leaving the placement.

Biddulph, England, United Kingdom

• Providing a friendly, knowledgeable, and efficient service to customers and colleagues. Dedicated to working as part of a team, to deliver exceptional customer care.
• Receiving positive feedback for my customer service
• Making myself available for isolated night shifts during store changes.

Bsc (Hons) Computer Science, Computer Science

A-Level, Information Technology, Media Studies, Geography

Gcse, Mathematics, Science, English