Benjamin Murphy Email & Phone Number

Strasburg, VA, US

Maurertown, Virginia, United States

• Responsible for the mashbill cook as well as filling and proofing barrels for final product.
• Responsible for laboratory upkeep on fermentation batches and documentation.
• Provide customer support to tasting room guests and incoming calls as well as provide tours of distillery.

Virginia, United States

• Built prospective accounts in North Virginia by visiting business and making outbound calls.
• Met with prospective business owners to discuss SpotOn services, monthly volume savings, rates, and demos.
• Worked with business owners on drafting services packages and maintain Salesforce database on account information.

Washington DC-Baltimore Area

• Designated floater to service markets that would otherwise have gaps in service, maintained customer relations in the Northeastern states in the U.S.
• Built the unprofitable DMV market by improving customer relations, acquiring new accounts with businesses in neighboring cities and with local universities.
• Trained nearly 15 different account representatives in several Northeastern states in the U.S. and in Halifax, Nova Scotia.
• Tasked by the regional manager to train 4 DMV staff on best ways to create better product placement and ways to increase sales.
• Interim area manager and provided logistical support during large growth period.
• Oversaw weekly inventory, held accountable for projecting warehouse product needed, trained 6DMV staff on effectively monitoring inventory counts.

Jenks, Oklahoma, United States

• Provided excellent customer service for a young local business and encouraged new ways ofoutreach to the community which resulted in an increase of customer appreciation.
• Maintained daily contact with owners to ensure the business is running efficiently and smoothlywhich included advising them in hiring the manager of operations.
• Created and implemented successful new menu items as well as keeping track of inventory on adaily basis.
• Monitored daily cash register and the safe’s cash flow by monitoring nightly credit card receipts,cash reports, and petty cash for products.
• Created documentation for trouble shooting techniques for the payment system as well as cleaningroutines to keep the equipment in the best condition.

Tulsa, Oklahoma, United States

• Maintained great customer service with a high number of customers in short periods.
• Remained flexible in a shortage of employees including adapting to demanding situations whenstaff failed to cover their shifts.
• Developed lasting relationships with managers for having a great attitude and positive outlook.

Tulsa, Oklahoma, United States

• Maintained quality, safety and presentation of smokehouse by continually monitoring operationsand conducting quality control measures which, at one point, prevented the loss of $60,000 worth ofequipment.
• Developed a system for reducing waste by implementing an informational sheet that regulatedproducts.
• Oversaw daily logistical including logging for temperatures of products and industrial machinery.

Tulsa, Oklahoma, United States

• Managed the sandwich department as well as the weekly Farmer's Market event on Saturdays.
• Responsible for opening the store in a timely manner by fulfilling multiple responsibilities in alimited time period.
• Attended trade shows as a store representative along with the owner.
• Maintained accuracy on customers’ orders that gained noticeable attention from customers.

Tulsa, Oklahoma, United States

• Managed account projects and billing.
• Dictated, transcribed and organized files for marketing boot camp meetings.
• Managed marketing materials, while working with in-house and freelance designers.
• Managed billing and personnel for a related catering company.

Tulsa, Oklahoma, United States

• Responsible for in-depth account analysis and retention.
• Represented U.S. Cellular in Nebraska for new acquisition territories.
• Trained new hires through peer mentoring program.
• Resolved business and consumer issues with highly rated-customer experience.