• Responsible for the mashbill cook as well as filling and proofing barrels for final product.• Responsible for laboratory upkeep on fermentation batches and documentation. • Provide customer support to tasting room guests and incoming calls as well as provide tours of distillery.

• Built prospective accounts in North Virginia by visiting business and making outbound calls. • Met with prospective business owners to discuss SpotOn services, monthly volume savings, rates, and demos. • Worked with business owners on drafting services packages and maintain Salesforce database on account information.

• Designated floater to service markets that would otherwise have gaps in service, maintained customer relations in the Northeastern states in the U.S.• Built the unprofitable DMV market by improving customer relations, acquiring new accounts with businesses in neighboring cities and with local universities.• Trained nearly 15 different account representatives in several Northeastern states in the U.S. and in Halifax, Nova Scotia.• Tasked by the regional manager to train 4 DMV staff on best ways to create better product placement and ways to increase sales.• Interim area manager and provided logistical support during large growth period.• Oversaw weekly inventory, held accountable for projecting warehouse product needed, trained 6DMV staff on effectively monitoring inventory counts.• Responsible for overseeing receiving new products at warehouses in DC, Baltimore, Philadelphia,Halifax, Rochester.• Sold over 10 coolers to various accounts, increasing sales by 30%.• Trusted with a blank slate for reimbursement spending on anything deemed necessary to better thebusiness.• Designed optimized work vehicle, significantly increasing load capacity and mitigating damagedproduct.

• Provided excellent customer service for a young local business and encouraged new ways ofoutreach to the community which resulted in an increase of customer appreciation.• Maintained daily contact with owners to ensure the business is running efficiently and smoothlywhich included advising them in hiring the manager of operations.• Created and implemented successful new menu items as well as keeping track of inventory on adaily basis.• Monitored daily cash register and the safe’s cash flow by monitoring nightly credit card receipts,cash reports, and petty cash for products.• Created documentation for trouble shooting techniques for the payment system as well as cleaningroutines to keep the equipment in the best condition.

• Maintained great customer service with a high number of customers in short periods.• Remained flexible in a shortage of employees including adapting to demanding situations whenstaff failed to cover their shifts.• Developed lasting relationships with managers for having a great attitude and positive outlook.

• Maintained quality, safety and presentation of smokehouse by continually monitoring operationsand conducting quality control measures which, at one point, prevented the loss of $60,000 worth ofequipment.• Developed a system for reducing waste by implementing an informational sheet that regulatedproducts.• Oversaw daily logistical including logging for temperatures of products and industrial machinery.

• Managed the sandwich department as well as the weekly Farmer's Market event on Saturdays.• Responsible for opening the store in a timely manner by fulfilling multiple responsibilities in alimited time period.• Attended trade shows as a store representative along with the owner.• Maintained accuracy on customers’ orders that gained noticeable attention from customers.

• Managed account projects and billing.• Dictated, transcribed and organized files for marketing boot camp meetings.• Managed marketing materials, while working with in-house and freelance designers.• Managed billing and personnel for a related catering company.

• Responsible for in-depth account analysis and retention.• Represented U.S. Cellular in Nebraska for new acquisition territories.• Trained new hires through peer mentoring program.• Resolved business and consumer issues with highly rated-customer experience.