Benjamin Mutapcic Email & Phone Number

Tuzla, Ba

Sarajevo, Ba

As a seasoned System Analyst at Virgin Pulse, I bring over 1 and a half years of robust experience in managing and optimizing key IT systems integral to the organization's operations. My expertise spans across the domains of O365 and the Azure platform, where I specialize in seamless configuration, deployment, and maintenance to ensure maximum efficiency and reliability.Key Responsibilities:- O365 and Azure Management: Proficiently manage and administer O365 and Azure platforms, overseeing setup, configuration, and ongoing maintenance to support organizational productivity and collaboration.- MDM Device Setup: Spearhead the setup and management of Mobile Device Management (MDM) devices, implementing best practices to ensure security, compliance, and seamless device integration within the corporate network.- Technical Troubleshooting: Demonstrate adeptness in troubleshooting technical issues pertaining to applications and system functionalities on both MacOS and Windows environments, employing analytical skills to identify root causes and implement effective resolutions promptly.- FreshService Ticketing System: Serve as a primary point of contact for addressing technical queries and concerns raised by colleagues, leveraging the FreshService ticketing system to provide timely and comprehensive solutions while ensuring customer satisfaction and adherence to service level agreements (SLAs).

Tuzla, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina

Key Responsibilities:Team Management: Lead and mentor a team of Member Services Representatives and Team Leads, providing guidance, support, and direction to ensure alignment with organizational goals and objectives. Foster a positive and inclusive work environment that promotes teamwork, accountability, and individual growth.Professional Development: Implement comprehensive training programs and performance improvement initiatives to enhance the skills and capabilities of team members. Facilitate ongoing coaching and feedback sessions to support professional growth and career advancement opportunities within the organization.Customer Support Excellence: Oversee the delivery of superior customer support services, emphasizing responsiveness, accuracy, and empathy in addressing customer inquiries, issues, and feedback. Implement best practices and quality assurance measures to optimize service delivery and exceed customer expectations.Operational Efficiency: Develop and implement efficient processes, workflows, and procedures to streamline operations and maximize productivity within the Member Services department. Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement targeted solutions for enhanced efficiency and effectiveness.Communication and Collaboration: Serve as a liaison between the Member Services team and other cross-functional departments, fostering open communication, collaboration, and knowledge sharing to facilitate seamless coordination and resolution of customer-related issues and initiatives.

Tuzla, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina