Duty Supervisor - The Deep End
As progression from my previous job role as a bartender I became a duty supervisor. This role included being responsible for cash handling and banking at the end of the night, and being responsible for the building.In this role I lead my team by example, delegating tasks to staff while ensuring that I was also helping out as much as possible, after seeing to my own responsibilities.As the supervisor and being responsibility for the building I had to liaise with security on events to ensure they ran smoothly. The Student Hub, which housed The Deep End was a multi-million pound refurbishment of the swimming pool building on the university campus as a joint venture between the universities of Kent and Greenwich. I very much enjoyed working on the bar making interesting cocktails and shots. I enjoyed the way the role allowed me to progress my responsibilities while allowing me to continue the customer facing part of being a bartender. Customer complaints were directed towards myself to alleviate pressure from staff. All complaints were taken seriously and where possible i would try to give the customer the resolution they desired.