Benjamin Nash Email & Phone Number

London, Gb

England, United Kingdom

Cambridge, Cambridgeshire, Gb

London, Gb

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Wa, Us

• Coordinate with clinical site study coordinators, cell collection centers, cell therapy manufacturing sites and couriers to ensure study subject schedules are maintained within the process and logistic constraints.• Write, review, and maintain clinical scheduling documentation, procedures and workflows as it relates to cell collection centers, cell therapy manufacturing sites and couriers.• Design, test, and implement patient scheduling E-Systems to support clinical and commercial scheduling.• Participate in the development and implementation of Patient Scheduling infrastructure to support commercial scheduling.• Represent patient scheduling on cross-functional project teams.

Seal Beach , Ca, Us

• Manage Dendreon’s vendor regional apheresis collection accounts from site selection through on-going business management.• Build and maintain working relationships with apheresis collection accounts and internal business partners to successfully accomplish responsibilities (e.g. Apheresis Nurse Specialists, Sales Representatives, Division Sales Managers, Nurse Educators, Client Services, Quality).• Lead cross-functional team to ensure apheresis collection accounts meet business requirements, successfully complete all on-boarding activities and are prepared to perform collections for Dendreon within the required timelines.• Ensure the account management process is accurately defined in departmental procedures and consistently implemented across internal and external teams.• Participate in regular Quality and Operational reviews to assess, communicate, and implement programs to improve vendor performance.• Provide Quality Systems support by participating in deviation/change management activities and impact/investigation assessments with assigned ACS (Apheresis Collection Site).• Monitor apheresis account capacity and negotiate with account leadership to implement/reduce collection capacity as needed.• Work closely with corporate and field teams to manage assigned apheresis collection accounts.• Assist with departmental continuous improvement and change management initiatives.• Represent Apheresis Operations on cross-functional project teams as needed.

Seal Beach , Ca, Us

• Managed Dendreon’s vendor regional apheresis collection accounts from site selection through on-going business management.• Built and maintained working relationships with apheresis collection accounts and internal business partners to successfully accomplish responsibilities (e.g. Apheresis Nurse Specialists, Sales Representatives, Division Sales Managers, Nurse Educators, Client Services, Quality).• Led cross-functional team to ensure apheresis collection accounts met business requirements, successfully completed all on-boarding activities and were prepared to perform collections for Dendreon within the required timelines.• Ensured the account management process is accurately defined in departmental procedures and consistently implemented across internal and external teams.• Participated in regular Quality and Operational reviews to assess, communicate, and implement programs to improve vendor performance.• Provided Quality Systems support by participating in deviation/change management activities and impact/investigation assessments with assigned ACS (Apheresis Collection Site).• Monitored apheresis account capacity and negotiated with account leadership to implement/reduce collection capacity when directed.• Worked closely with corporate and field teams to manage assigned apheresis collection accounts.• Assisted with departmental continuous improvement and change management initiatives.• Represented Apheresis Operations on cross-functional project teams as needed.

Seal Beach , Ca, Us

• Acted as the team leader for the internal support center, Dendreon Connect, and escalation point person for serious deviations and escalations that required follow up from senior leadership. • Managed medium-sized projects for continuous improvement. Represented support center, Dendreon Connect, on mid-level cross-functional initiatives. • Provided daily support of day to day apheresis network operations to maintain schedules in support of clinical trials and commercial manufacturing by triaging incoming calls, faxes and emails from operations related 3rd party vendors including transportation providers, apheresis vendors, and Dendreon’s external call center to the appropriate operations group. • Assisted supervisors and managers in the design and implementation of business process as they related to supporting our supplier network. Updated and revised procedures for use by the coordinator group. • Assisted supervisors and managers in organizing cross-functional activities and meeting schedules.• Acted as primary team SME and provide training, guidance and leadership for colleagues.• Followed up with external suppliers on escalated issue resolution per the direction of management. • Oversaw the development of knowledge base articles and scripts to ensure effective issue management and data collection during triage of calls and emails.

Seal Beach , Ca, Us

• Assisted in launching internal call center including development of ticketing system to streamline customer support, implementing IVR phone system and creating knowledge based articles library as an additional means of support. • Provided daily support to upwards of 40 Apheresis Procurement Sites on a daily basis to ensure operations run smoothly.• Was responsible for the continual development of processes within the call center, in order to increase efficiency and ensure patients and procurement sites are effectively supported. • Managed on-boarding of new Apheresis sites to ensure all information collected is accurately completed, the sites web portal qualifications are reviewed and fulfill initial supply shipment.• Trained newest team members on internal and external process.

Tel Aviv, Il

• Managed daily task assignments to upwards of 10 customer support agents• Developed and streamlined customer service documents in order to provide consistent support to clients • Assisted agents in handling sensitive customer cases• Responsible for training and developing new talent as well as reviewing current agents and making recommendations based on performance

Shlav Bet Military Service Served as the driver of a Freightliner Medium Conventional truck.Served 2-4 weeks of reserve duty each year from 2006 - 2009

Education record

Education record