• Spearheaded the management of all aspects of security installations, including conducting walkthroughs, creating budgets, scheduling projects, maintaining customer communications, and ordering equipment.• Completed 140 security projects totaling $3.5 million over 2.5 years, with 60% of jobs coming in under budget by strategically negotiating with vendors and repurposing equipment.• Resolved customer issues by collaborating with cross-functional teams and leveraging multiple systems to identify and implement the optimal solutions that minimized disruptions to the customer's operations.

• Oversee security operations for Merck's Boston, Cambridge, and San Francisco locations by managing vendor deliverables, deadlines, performance metrics, and project reports.• Drive the implementation of security policies, regulations, and rules to enhance the overall security posture.• Plan, coordinate, and execute security details for special and high-risk events to ensure the safety and security of personnel and assets.• Identify, investigate, and resolve security breaches through a proactive and collaborative approach.

• Managed a team of 8 Business Services Clerks and 4 Business Service Coordinators to oversee shipping/receiving, mail services, conference room & event center management, secure shredding, pest control, and botanical services for Takeda's Cambridge campus.• Streamlined operations and improved service delivery through effective team leadership and process optimization.

• Spearheaded the management of dozens of security projects, with my team coordinating over 200 installations in the last three years, from design to completion.• Ensured projects were completed on budget and on time while also meeting the company's stringent security standards.• Managed all aspects of security design and the department's relocation to the new corporate headquarters, resulting in over $40,000 in savings through vendor negotiation and equipment repurposing.

• Managed a team of 20-25 Security Analysts and Technicians to successfully run a 24/7 Global Security Command Center.• Coordinated the training and ongoing education of the entire staff to enhance their skills and knowledge.• Gathered the latest information on high-level incidents and provided comprehensive briefings to management throughout the company.

• Assisted in the implementation of a new company-wide notification system to streamline emergency communications.• Developed staff training modules for new hires to ensure consistent onboarding and knowledge sharing.• Created department-wide security standards and a new key request/management system to improve access control and accountability.

• Managed a team of 12-15 Security Analysts to successfully operate a 24/7 Global Security Command Center, ensuring seamless security operations.• Coordinated the onboarding of a new overseas vendor for site maintenance and new site buildouts, streamlining the company's global expansion efforts.• Spearheaded the oversight of all domestic and international buildouts, from design to opening, to ensure projects were completed on time and to specification.• Managed payroll, scheduling, training, and incident investigation for the security team, fostering a high-performing and well-prepared workforce.

• Directed a team of 20-25 Security Analysts and Technicians to successfully operate a 24/7 Global Security Command Center, ensuring the continuous monitoring and response to security incidents.• Coordinated the initial training and ongoing education of the entire staff, enhancing their skills and knowledge to maintain a high level of service.• Gathered and analyzed the latest information on high-level incidents, and provided comprehensive briefings to management across the organization to support informed decision-making.

• Trained all new security officers, providing 80 hours of comprehensive training prior to their deployment, to ensure they were fully prepared to perform their duties.• Led team projects and incident investigations, demonstrating strong problem-solving and project management skills.

• Reduced alarms through proactive weekly alarm management meetings with area management, optimizing the company's security systems and protocols.• Monitored global security and weather events, and their potential impact on operations, to provide timely and informative briefings to department and company leadership.• Handled emergency dispatch for Genzyme's 100+ locations worldwide, ensuring prompt and effective response to security incidents.

• Provided first-shift security coverage for Genzyme's Framingham campus, ensuring the safety and security of personnel and assets.• Contributed to the development of the department's Off-Site Event Security program and provided Executive Protection at offsite events, demonstrating versatility and adaptability.

Patrolled the facility, locked up buildings, provided medical transports, and maintained positive customer relations to uphold the company's security and service standards.

• Provided security for Genzyme Corp. at their Framingham campus. My duties included patrolling and securing Genzyme’s scientific and manufacturing facilities, providing security for off-site meetings and events, training new officers, badge and access control, and assisting with everyday incidents that occur.