• Spearheaded introduction of business-related technological infrastructure to streamline day-to-day operations.• Facilitated prioritization discussions between IT and executive leadership to ensure alignment of company’s IT investments.• Executed in-market activity plans in line with overall business direction.• Maintain full-set accounts while coordinating and leading a team.• Develop standards for workstations, mobile devices, printers and other devices… Show more • Spearheaded introduction of business-related technological infrastructure to streamline day-to-day operations.• Facilitated prioritization discussions between IT and executive leadership to ensure alignment of company’s IT investments.• Executed in-market activity plans in line with overall business direction.• Maintain full-set accounts while coordinating and leading a team.• Develop standards for workstations, mobile devices, printers and other devices routinely.• Provide end-user communication for service outages, system upgrades and service implementation.• Manage the development and maintenance of documentation including departmental policies, procedures, disaster recovery plans, and technical reports as it relates to IT Operations.• Drove effective account planning & management process by leading the development and implementation of account plan with a cross functional team approach• Built high-level strategic relationships, direct contacts and networks in territoryKey AchievementSuccessfully delivered projects related to IT worth over RM 16,000,000 in revenueBeing a smaller company, taking on dual roles as both the Accounts & IT manager was an opportunity I saw and took that leveraged both my professional experience and my love for technology. As my first foray into a management role, I quickly established the importance of leadership as both departments would require my time equally to push the company towards their goals. While challenging at times to juggle both the responsibilities and duties of both managerial roles, it offers a dual perspective for my personal professional career growth. Show less

As my first full-time position, I took it as an opportunity to learn and hone my skill set to better myself an employee. The most important lessons that I took away from my first career is that communication and teamwork are paramount in any industry.

• Participated in cross-functional 5-member team to develop and implement global advertising strategy.• Organized and ran seasonal promotions.

• Learned the inner workings of the corporate world while expanding my business acumen.• Worked closely with assistant manager to facilitate and coordinate company logistics.• Prepared day-to-day agendas to manage time efficiently.