As an IT and Network Engineer of 22 years, I’ve been involved in many high revenue generating projects and production support efforts. I enjoy the fast paced environment of this role and the continued development of new skills, that come with the ever evolving Telecommunications industry. As a strong communicator and leader within our company; I have not only been successful technically, but also as a driving force for many diverse teams and projects. Some of my experience and skills are listed below.Senior Engineer – Technical Support, June 2004 – PresentT-Mobile/Sprint Nextel, Overland Park, Kansas•T-Mobile AppDynamics and Splunk monitoring lead for our ESD Staging and Production environments; consisting of installation/configuration, and 24/7monitoring of critical applications.•Unit test software, code review, and technical documentation•Ability to design optimal solutions and work with Project Management and QA teams to deliver optimal results•Support production and testing environments•Knowledge of POS systems•Functional and technical knowledge of enterprise software applications and SDLC methodologies•Experience with leading meetings and access project progress•Knowledge of SOA, n‐tier environments, and architectures•App and webserver buildoutsServices Software Engineer III Feb 2015 ‐ 2019Regional North America OP MS SA National App SupportEricsson, Overland Park, Kansas•Support Ericsson Apollo Synchronoss project as Project Management contact.•Provide 24/7 production support of WFM/IRTH Bonding Synchronoss instances, internal and external customer facing applications.•Contribute to meetings regarding supported applications and projects•Provide Windows server support for various applications such as Lassie and SSTAT. Create scripts to automate daily and monthly tasks•Design user friendly, interactive troubleshooting scripts for supported applications•Communicate with various support teams regarding issues affecting interfacing system and applicationsTechnical Support Engineer II, June 2003 – Feb 2015Sprint Nextel, Overland Park, Kansas•Support Sprint.com and Boostmobile.com, internal and external customer facing applications•Support and upgrade more than 100 high traffic production web and application servers 24/7•Contribute to meetings regarding supported applications and projects•Create scripts to automate daily and monthly tasks•Design user friendly, interactive troubleshooting scripts for supported applications• Communicate with various support teams regarding issues affecting interfacing system and applications