Benjamin Nutt Email & Phone Number

England, United Kingdom

Leicester, United Kingdom, Gb

Leading our project and testing teams within Watches of Switzerland, covering 9 websites across 2 continents. Working on small to large change projects, such as our migration from Google Cloud to SAP Commerce Cloud (CCV2), move to a headless architecture and to smaller projects like payment additions (Google Pay & Klarna).Working with closely with our development partners to build requirements and manage our roadmap on a regular basis.

Bradford, West Yorks, Gb

Leicester, Leicestershire, Gb

Working on the continuous improvement of our new Click and Collect service in regards to store process and a multitude of customer KPIs.

Leicester, Leicestershire, Gb

Secondment role for 6 months working with our Digital team to help launch our new web platform. This meant engaging with colleagues across various sites with announcements on new phases and changes we were making to our new web platform and click and collect service.I was also responsible for analysing customer impacting issues and mitigating these as we migrated from our old site and onto our new site.

Leicester, Leicestershire, Gb

Working with our customer engagement centre and other business stakeholders to make sure our customers voices are heard across all channels.I have also been part of a wider working group and currently documenting and mapping the complete customer journey.

Leicester, Leicestershire, Gb

Working in the People and Service team to help improve customer service across our estate, through customer feedback score analysis and scheduling evaluation. Ensuring that we have the right people in the right place, ready to allow for the best customer service possible.Technical owner for our Scheduling Tool that manages the shifts, absence and paying of all 8,000 store colleagues.

Lutterworth, Gb

- This role involves working with the wider business to provide analytical and concise reporting, in which decisions can be made. I work with departments such as Commercial Finance, Merchandising and Buying to provide forecasts, current performance reporting and promotional dashboards on a daily basis.- Working with merchandising managers to decide on monthly markdown values as well as providing daily reporting suites that allow stakeholders to make timely and accurate decisions at departmental level.

Lutterworth, Gb

- Within this role I was aiding in the development of internal and external projects that look into the way we manage our inventory through new technologies in the retail sector.- The project which has took most my time was the EPC project. This project utilised RFID technology to provide a second by second accurate stock holding position, which in turn, allows us to replenish stock at size level. - I have also had a hand in working for various internal projects, which change the way we work as a business in George. This being from allocation, merchandising and analytical tools in the business.- Enabling workstreams that will help increase our availability for our customers across our stores and online offering. - Part of the change team that is looking into re-platforming the business internal systems. To enable our merchandisers and buyers to work smarter and simpler everyday.

Armonk, New York, Ny, Us

- During my placement year I had the opportunity to work within IBM and the placement scheme in which they offer. I worked within the Business Continuity Disaster Recovery side of GBS and acted essentially as an Asset Manager. I worked primarily at organising, tracking and allocating IBM assets to particular people and sites. I created a new tracking system and worked closely with a team of over twelve site managers. This meant engaging over the phone and making regular site trips. By allocating and finding key assets in the business, we were able to save thousands of pounds a year by allocating costs to particular customers. - I also worked as a compliance administrator in the technical engineering side of the business. My role involved ensuring all documentation attached to new product releases were compliant with all internal procedures. This meant working closely with a team of experts and relaying information to the management team. This meant organising regular management meetings that could be hosted in London or Warwick.

Ba Management (Economics)

A-Levels, Multiple

Education record