Benjamin Offor, Mba Email & Phone Number

Accra, Greater Accra Region, Gh

Greater Accra, Ghana

• Work with Crown Agents representatives to lead and grow Crown Agents business through excellent relationship management and customer service across West and Southern Africa.• Support the International offices with general business development activities to build and implement a growth strategy across Crown Agents’ growth clusters.• Ensure the efficient processing of delegate bookings on to Crown Agents training courses and carry out all associated operational duties.• Coordinate… Show more • Work with Crown Agents representatives to lead and grow Crown Agents business through excellent relationship management and customer service across West and Southern Africa.• Support the International offices with general business development activities to build and implement a growth strategy across Crown Agents’ growth clusters.• Ensure the efficient processing of delegate bookings on to Crown Agents training courses and carry out all associated operational duties.• Coordinate travel needs for company clients and employees across the region. Prepare itineraries schedules hotel, flight, and car rentals. Also, as the travel Coordinator, I assist with visa processing and other travel related documentation.• Regularly updating CRM/ERP (Dynamic 365) with latest statuses and keeping the London office up to date• Responsible for the back-end Administration of the Know How Academy LMS platform project of the European Bank for Restructuring and Development (EBRD) in partnership with Crown Agents, responding to all user enquiries and fixing issues on Realtime basis or within 24 hours Show less

West Africa And Global

• Currently a corporate mandate/representative for Lishma Oil Inc. USA, representing the company’s petroleum interests in West Africa which includes representing for their SGS and intertek account in Ghana. • My consultancy roles to Lishma Oil Inc and other clients include but not limited to: Fostering partnerships and teaming with designated authorities to successfully lead define initiatives of clients’ needs into the petroleum purchasing and entrepreneurial process; promoting clients’… Show more • Currently a corporate mandate/representative for Lishma Oil Inc. USA, representing the company’s petroleum interests in West Africa which includes representing for their SGS and intertek account in Ghana. • My consultancy roles to Lishma Oil Inc and other clients include but not limited to: Fostering partnerships and teaming with designated authorities to successfully lead define initiatives of clients’ needs into the petroleum purchasing and entrepreneurial process; promoting clients’ companies within the purchasing and entrepreneurial markets; working closely with and providing assistance to CEOs in resolving problems and developing other business relations and performing other related duties as needed.• I facilitate and other commodities transactions between buyers and seller for deliveries in such ports as Rotterdam, Houston, Russian and West African Ports. This include Free on Board (FOB), Dip and Pay or CIF transactions. Show less

Ghana

• Device and implement Marketing Strategies for the British Council in Ghana and the Sub Saharan Africa.• Supervise the activities of customer service team and provide training to team members when necessary in order to maintain clearly defined expectations and customer satisfaction.• Manage stakeholders and keep them inspired by British Council products and services.• Responsible for Quality Monitoring and Management of British Council products and Services in Ghana and the West… Show more • Device and implement Marketing Strategies for the British Council in Ghana and the Sub Saharan Africa.• Supervise the activities of customer service team and provide training to team members when necessary in order to maintain clearly defined expectations and customer satisfaction.• Manage stakeholders and keep them inspired by British Council products and services.• Responsible for Quality Monitoring and Management of British Council products and Services in Ghana and the West African cluster (Cameroon, Senegal, Sierra Leone)• Lead on Digital marketing and Communication for British Council in Ghana• Integral in the coordination and implementation of British Council projects and events.• Manage and update British Council Ghana website, social media and other communication channels, and develop strategies for effectively engaging with customers and partners on relevant digital platforms. • Prepare digital metrics and analytics using Google or Webtrends Analytics to support senior management in decision making. • Manage all communications in Ghana and provide support to communication teams in Sub Saharan Africa and British Council offices across the globe.• Ensuring the customer service center and the back office are functioning to the agreed service levels; making sure customers are served quickly, queues are well managed and customers have a positive experience of British Council. • Monthly reconciliation of all revenue from British Council products. Show less

Ghana

• Supervised the operational activities of British Council in Ghana and ensured that there was effective flow of information and resources that were needed for efficient office operation. • Managed British Council brand communication in Ghana and ensure that staff members comply with British Council brand policy• Facilitated the British Council’s participation in industry and exchange programmes by flagging opportunities to relevant team members.• Was integral in… Show more • Supervised the operational activities of British Council in Ghana and ensured that there was effective flow of information and resources that were needed for efficient office operation. • Managed British Council brand communication in Ghana and ensure that staff members comply with British Council brand policy• Facilitated the British Council’s participation in industry and exchange programmes by flagging opportunities to relevant team members.• Was integral in developing internal policies and ensure that they are respected andcomplied with. This included reinforcing the standards of conduct and behaviour expected of all staff within the British Council office in Ghana.• Responsible for raising awareness of the British Council and its activities, policies and interests, working to establish the organization as a trusted and value partner of key stakeholders.• Worked within the British Council’s policy framework and to make recommendations for improvement to ensure that British Council complies with good practice and maintains its prestigious reputation.• As the lead for Equality Diversity and Inclusion (EDI), I promoted the values of diversity and inclusion by ensuring that staff treatment was equal and inclusive regardless of gender, race, nationality, religion, disability, marital status, age or sexual preference. By extension, the EDI approach was extended to British Council’s businessrelationships with external stakeholders.• Responsible for all British Council internal communication for effective staff engagement in Ghana and also provided support to communication teams in Sub Saharan Africa.• Provided support to project teams in planning and execution of British Council projects in Ghana and Sub-Saharan Africa and providing digital analytics the helped in strategic decision making. Show less

• Responsible for contracts negotiations, schedules and projects costing• Integral in generating ideas for project planning and execution.• Provided consultancy to clients on brand communication concepts and commercials that best project the organizations’ brands.• Supervised all internal and external communication for Volume One Studio.• Supervised all in-house music productions • Controlling the recording and infomercials sessions and supervising the entire process through… Show more • Responsible for contracts negotiations, schedules and projects costing• Integral in generating ideas for project planning and execution.• Provided consultancy to clients on brand communication concepts and commercials that best project the organizations’ brands.• Supervised all internal and external communication for Volume One Studio.• Supervised all in-house music productions • Controlling the recording and infomercials sessions and supervising the entire process through to audio mixing and mastering. Show less

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Activities and Societies: Music and Reading Groups

Advanced Certificate In Digital Marketing

Education record

Activities and Societies: Digital Marketing Certificate from Google