Benjamin Okagbue Email & Phone Number

London, England, United Kingdom

• Developed and executed community engagement strategies for SEND, Flutterwave's remittance platform, focusing on building trust and loyalty with customers across the general public. Boosted brand recognition by increasing customer retention and securing repeat business, directly contributing to growth and customer satisfaction.• Enhanced user experience by proactively identifying customer needs, analysing feedback, and implementing solutions that minimised service disruptions, creating a seamless remittance experience. Communicated effectively across teams and with customers to swiftly resolve issues, strengthening relationships and driving customer advocacy.• Led initiatives to manage online sentiment and improve brand perception, overseeing discussions and engaging with the community to foster loyalty.

Lagos, Nigeria

• Managed high-value client accounts, overseeing project timelines and budgets to ensure consistent client satisfaction and successful project outcomes.• Championed the transition to a new ERP system, streamlining invoicing and CRM processes and enhancing overall operational efficiency.• Developed an international compliance standard for logistics, setting the company apart as a trusted leader and improving client confidence in the services provided.• Built and maintained relationships with key stakeholders, driving long-term client retention and identifying cross-selling opportunities to support business growth.

Lagos, Nigeria

• Conducted in-depth competitive analysis of transportation vendors, achieving a 20% cost reduction and optimising resource allocation for logistics operations.• Ensured accurate financial reporting through detailed cash flow statements and monthly purchase orders, supporting data-driven decision-making.• Supported project teams by maintaining comprehensive documentation, improving accessibility and transparency of project information for stakeholders.• Collaborated with cross-functional teams to streamline operational processes, enhancing overall efficiency and productivity.

London, England, United Kingdom

• Trained in the use of Salesforce, CRM software – created opportunities and ran reports focused on sales.• Shadowed client scoping calls and corralled client information. • Produced first drafts for email advertising scheme. • Researched potential markets for expansion.

Master Of Science (Msc), Business Administration And Management

Activities and Societies: Men's Basketball 3rd Team

Bachelor Of Arts (Ba) Dual Honours, Economics And Politics

Activities and Societies: African-Caribbean Society, Men's Basketball 1st Team

A-Levels, Business Studies, Geography And Mathematics