Benjamin Okagbue Email & Phone Number

London, England, United Kingdom

• Developed and executed community engagement strategies for SEND, Flutterwave's remittance platform, focusing on building trust and loyalty with customers across the general public. Boosted brand recognition by.
• Enhanced user experience by proactively identifying customer needs, analysing feedback, and implementing solutions that minimised service disruptions, creating a seamless remittance experience. Communicated effectively.
• Led initiatives to manage online sentiment and improve brand perception, overseeing discussions and engaging with the community to foster loyalty.

Lagos, Nigeria

• Managed high-value client accounts, overseeing project timelines and budgets to ensure consistent client satisfaction and successful project outcomes.
• Championed the transition to a new ERP system, streamlining invoicing and CRM processes and enhancing overall operational efficiency.
• Developed an international compliance standard for logistics, setting the company apart as a trusted leader and improving client confidence in the services provided.
• Built and maintained relationships with key stakeholders, driving long-term client retention and identifying cross-selling opportunities to support business growth.

Lagos, Nigeria

• Conducted in-depth competitive analysis of transportation vendors, achieving a 20% cost reduction and optimising resource allocation for logistics operations.
• Ensured accurate financial reporting through detailed cash flow statements and monthly purchase orders, supporting data-driven decision-making.
• Supported project teams by maintaining comprehensive documentation, improving accessibility and transparency of project information for stakeholders.
• Collaborated with cross-functional teams to streamline operational processes, enhancing overall efficiency and productivity.

London, England, United Kingdom

• Trained in the use of Salesforce, CRM software – created opportunities and ran reports focused on sales.
• Shadowed client scoping calls and corralled client information.
• Produced first drafts for email advertising scheme.
• Researched potential markets for expansion.

Master Of Science (Msc), Business Administration And Management

Activities and Societies: Men's Basketball 3rd Team

Bachelor Of Arts (Ba) Dual Honours, Economics And Politics

Activities and Societies: African-Caribbean Society, Men's Basketball 1st Team

A-Levels, Business Studies, Geography And Mathematics