Benjamin Oladosu Email and Phone Number

• Worked with internal partners to analyze, evaluate, and develop tailored relationship strategies and products for each client or prospect.• Leveraged full array of lending capabilities and treasury services to build full relationships.• Employed consultative selling skills and call reporting plans to improve client experiences and business results.• Used CRM system to track client activity, produce reports and manage pipeline deals.• Monitored customer financial performance… Show more • Worked with internal partners to analyze, evaluate, and develop tailored relationship strategies and products for each client or prospect.• Leveraged full array of lending capabilities and treasury services to build full relationships.• Employed consultative selling skills and call reporting plans to improve client experiences and business results.• Used CRM system to track client activity, produce reports and manage pipeline deals.• Monitored customer financial performance and industry trends to determine credit exposure risks and pricing requirements.• Maintained positive relationships with stockholders, investors and industry partners funding key projects and programsKey Accomplishment:• Contributed to the growth and retention of over 2,000 customers, generating over N100 million in annual income for the bank.• Collaborated with Human Capital Development Unit to compile applications and actively participated in the assessment of over 100 applicants for the role of Relationship and Business Managers Show less

• Managed customer complaints effectively within the specified timeframe and under the regulatory standards.• Coordinated with logistics partners to track deliveries and correct problems such as missing address information and incorrect names.• Studied customer interactions and collected feedback to identify potential service improvements.• Connected with prospective, new, and established customers to assess and determine individual needs.• Communicated with clients over phone… Show more • Managed customer complaints effectively within the specified timeframe and under the regulatory standards.• Coordinated with logistics partners to track deliveries and correct problems such as missing address information and incorrect names.• Studied customer interactions and collected feedback to identify potential service improvements.• Connected with prospective, new, and established customers to assess and determine individual needs.• Communicated with clients over phone, email and chat platforms.Key Accomplishment:• Achieved 100% score on complaints handling for 7 consecutive months. Also raised the uptime from 97% to 99% also gaining significant traction on transaction count. Show less

Retail Banking

Prediction of flooding in the federation coupled with other vital management of the inland waterways in the country.