Novell, NetIQ & SUSE Business Units.The Attachmate Group is a privately held enterprise software holding company. Our principal holdings include Attachmate, NetIQ, Novell and SUSE.With innovative solutions, quality products, and exceptional service, our companies support the tactical and strategic business requirements of our customers and partners. We share their goal of customer success and long-term customer loyalty.Novell, Inc., is a global software provider that designs, builds and innovates technologies that make people more productive and work environments more secure and manageable. Novell supports thousands of organizations around the world with collaboration, endpoint management, and file and networking solutions that work together and with other systems to power your workforce. NetIQ is an enterprise software company with relentless focus on customer success. Customers and partners choose NetIQ to cost-effectively tackle information protection challenges and IT operations complexities. Our portfolio of scalable, automated management solutions for Security & Compliance, Identity & Access, and Performance & Availability and our practical, focused approach to solving IT challenges help customers realize greater strategic value, demonstrable business improvement and cost savings over alternative approaches.SUSE, a pioneer in open source software, provides reliable, interoperable Linux and cloud infrastructure solutions that give enterprises greater control and flexibility. More than 20 years of engineering excellence, exceptional service and an unrivalled partner ecosystem power the products and support that help our customers manage complexity, reduce cost, and confidently deliver mission-critical services. The lasting relationships we build allow us to adapt and deliver the smarter innovation they need to succeed—today and tomorrow.

Responsibilities:- Phone based selling into the Small to Medium Business Segment- Build and maintain relationships with the all tiers of our reseller channel.- Take the sales lead on all SMB renewal opportunities.- Outbound calling as appropriate.- Answer inbound calls from customers regarding renewal quotes, products, pricing, programs, etc.- Respond to customer, reseller and distributor renewal requests accurately and within the defined SLA.- Ensure accurate maintenance of all existing Symantec customers, opportunity and forecasting data in CRM (Salesforce.com).- Interface with distributors to ensure accurate run rate forecasting- Address customer complaints and resolve any concerns or problems; interact with other company departments as necessary.- Understands the Symantec organization, including partners, and how they process Renewals.

Software Licensing and Annuity