Oversight and management of business and clinical operations for three physical therapy facilities, with a primary focus on industrial therapy and onsite injury prevention services.• Supervise clinical leadership and human resources, with indirect management of ~26 clinical professionals, including physical and occupational therapists, acupuncturists, massage therapists, and physical therapy assistants & techs• Designed & reorganized corporate structure as well as implemented a robust performance accountability and goal attainment program, including standardized project management tools, weekly provider & departmental scorecards, focused KPIs, a productivity and leadership incentive program, and lean management systems, driving a stable quarterly growth in revenue of 10% while maintaining a 30% profit margin• Implemented a patient-centric customer satisfaction model, resulting in a stable 95% Net Promoter Score (NPS)• Standardized practice operations with respect to service delivery, operational efficiency, & expense management

www.BenParkerPhotography.com• Deliver image and editing services for commercial travel photography• Develop interpersonal relationships with clients, vendors, and promoters to assist in product sales• Integrated media solutions and leveraged Web 2.0 principals to increase social awareness of my brand• Proficient in numerous imaging and graphic design software categories (Adobe Lightroom, Photoshop, etc.)

Oversight and management of operations for two free-standing emergency room and urgent care facilities through a managed service agreement with Presbyterian Healthcare Services (PHS) in Albuquerque, New Mexico. Position reclassified as requiring a nursing degree at the end of my tenure, as a result of the pandemic.• Supervised clinic and patient access managers, with indirect management of ~120 clinical professionals, including nurses, paramedics, EMT-I, EMT-B, radiology, CLA specialists and registration staff • Translated corporate goals into achievable operations performance metrics, including patient satisfaction measured by NPS (average 70), patient throughput, cost per visit, and Google Reputation Score• Ensured compliance with all PHS policies, operating procedures, and processes as well as all regulatory and accreditation requirements (The Joint Commission & Clinical Laboratory Improvement Amendments)

• Promoted to Executive Director, Business Transformation Office by the corporate COO of Sinai Chicago• Coordinated $50M in operational improvement initiatives focusing on patient/partner access to care, human resources / workforce optimization, physician enterprise, revenue cycle, facility and environment, patient throughput and transitions of care, pharmacy operations, and contract management• Improved efficiencies and effectiveness of operations through partnerships with executive leadership, line, and staff to establish and maintain a culture of continuous improvement. As such, championed, utilized, and trained in improvement methodologies (such as Lean) throughout the system• Supervised a team of high performing Operational Excellence Managers, providing internal process and performance improvement consultation services, including opportunity identification and resolution efforts

• Promoted to System Director, Strategic Development by the corporate CEO of Sinai Chicago• Spearheaded high-profile organizational initiatives, including strategic planning, merger and acquisition feasibility assessments, medical group budget improvements, and redesigning patient access/touch points• Conceived and designed a holistic, multi-specialty ambulatory practice, designed to provide traditional healthcare in addition to addressing social determinants of health through a collaboration of Sinai Medical Group, Sinai Community Institute, and partnerships with community-based organizations• Multi-skilled utility player, having served in numerous interim roles while permanent leaders were recruited

• Performance improvement subject matter expert, consulted with the executive team and management to strategically identify and prioritize high-profile corporate improvement opportunities. Directed and facilitated projects with on-time delivery and sustainable improvements, utilizing Lean Six Sigma tools and methodologies. Projects focused on increasing revenue, developing operational efficiencies, reducing costs, promoting continuous improvement, and enhancing the Sinai Chicago’s strategic direction• Lean Six Sigma Black Belt. Evaluated operations and provided performance guidance across all levels of Sinai• Recognized change agent. Serving on executive advisory committees tasked with: redeveloping the health system’s vision statement; and providing an operational linkage between leadership development retreats and day-to-day management practices

• Managed the efficient clinical operations of eight ambulatory specialty and family practice clinics staffed by 46 physicians. Supervised a direct staff of six clinic managers and an indirect staff of 45 support personnel, to ensure the clinics achieved operational objectives. Provided oversight to the implementation of new service lines and quality initiatives. Delivered prompt resolution for patient complaints• Created and implemented tools, reports, and workflows that enhanced scheduling, improved quality outcomes, improved billing processes, identified high-risk scenarios, and streamlined operations• Established long-term fiscal strategies that ensured resources provided consistent and high-quality patient care while managing costs effectively, including the improvement of lowering the medical group’s patient no-show rate, resulting in significant increase in annual operational revenue of $765K

• Performed comprehensive project management and oversight focused on implementing electronic medical records (NextGen) and other healthcare applications for Sinai Medical Group• Executed extensive quality and compliance reports for the Health System’s management through the utilization of SQL queries, Crystal Reports, and population health products• Instructed comprehensive EHR training courses for physicians and ancillary staff utilizing various self-designed methodologies, including: classroom instruction, e-learning, and printed materials

• Provided engineering project management, focusing on emerging mobile technologies installation, for multiple AT&T service locations throughout CA, TX, AR, OK & KS.• Produced high quality detailed installation and cabling specifications for central phone office telecommunications equipment.• Designed project progress tracking databases, process flowcharts, project timelines, and training documentation.• Served as a point of contact to AT&T for customer service, support and sales.• Utilized various software to accomplish project tasks (e.g. AutoCAD ‘08-‘11, MS Project, SharePoint, Visio, Maximizer CRM, Peachtree/Sage 50, Timeslips).

• Managed a team of detail engineers by delegating workload, monitoring project milestones, addressing project concerns, and verifying the delivery of a high quality product to our customer.• Served as top-tier escalation to diligently address AT&T project concerns.• Actively recruited qualified engineers from diverse backgrounds.• Prepared and presented weekly reports for senior management addressing project status, budget, and scope as well as completed project assessment.• Successfully managed an average of 45 concurrent engineering projects from issuance to installation for AT&T’s Legacy-S, Mobility and Internet Service locations in (TX & AR).• Provided timely material ordering and tracking services utilizing multiple equipment vendors.• Serve as a central point of contact between AT&T, installation, and the engineering departments.• Created, edited, and revised installation specifications to meet the strict standards of AT&T Transport Engineering.• Produced process flowcharts and training documentation to enhance product installations for the client.• Updated central office floor plans utilizing AutoCAD ‘00-’06 as well as numerous proprietary telecommunications databases.