As an Assistant Manager of Operations at Amazon, I ensure the efficient and accurate processing and delivery of customer orders at a large fulfillment center. I lead a team of associates, providing them with training, coaching, and feedback, and fostering a culture of safety, quality, and innovation. I also collaborate with other managers and stakeholders to optimize the workflows, resources, and performance metrics of the center.I have a strong background in office administration, customer service, and hospitality, which I developed through my previous roles as an Office Coordinator at BingBite and a Night Auditor at Hilton. I have honed my skills in customer relationship management (CRM), logistics, human resources, market research, and professional driving, using tools such as Microsoft Excel, Word, and PivotTables. I am Excel certified and have a Bachelor of Arts degree in Psychology from Binghamton University, which has helped me understand the needs and behaviors of customers and employees. I am currently pursuing a Bachelor of Science degree in Finance at University of Maryland Global Campus, which will enhance my knowledge and skills in financial analysis, budgeting, and reporting. I am passionate about delivering excellent service, solving problems, and improving processes.