* Coordinate and collaborate with internal voice teams on technical projects and issues globally across various time zones.* Interact with various voice platform vendors on issues and projects* Maintain accurate records of changes, incidents, projects and as-built documentation.* Work actively with team members and voice operations management to improve team efficiency and efficacy.* Assess risk associated with voice platform issues and respond/communicate in a timely manner.* Uphold GS Core Business principles and compliance standards

* Assist managing the technical aspect of Voice Specialist team based in Salt Lake City* Provide Training to junior Voice Specialists* Provide second level voice support to users with all levels of technical knowledge* Coordinate work across multiple technical groups to bring resolution to voice issues

* Assist managing the voice provisioning technical work covering the Americas region. * Managed projects from small deployments to firm-wide cost savings projects* Understand/review processes to find ways to make them more efficient* Administration of thousands of voice devices across multiple Call Agents* Understanding of infrastructure to install, remove, and maintain physical connections for voice end points

* CUCM, Unimax, PBX, and IPC and BT Trading systems administrator * Managed and configured thousands of user accounts in eight CCM and five Avaya clusters * Maintained more than 800 system voice distribution lists critical for firm updates * Assisted managing Client Services for the Americas Region including VIP escalations. * Led technical groups to properly and successfully configure, install, and test voice systems * Trained Client Services agents on new technologies and standard operating procedures

Communication skill are use to provide second level technical support to the LDS church world wide and to Brigham Young University. The job includes Network trouble shooting, server and services monitoring.

* Monitored over 3000 on-site and remote servers for BYU and the LDS Church * Monitored and maintained hundreds of networking devices interfacing and effectively supporting users * Extensively use tools, like Remedy and in-house built, to track and trouble shoot issue. * Assisted and collaborated in the resolution of 38% of the monthly trouble tickets * Led a team of six members in manager's absence * Coordinated efforts across engineering teams to prevent down time and promptly restore services * Assisted engineers performing on site support with hardware and software

Coordinate, supervise, and counsel with other teacher and coordinators how to improve teaching skills and language teaching skills .