Benjamin Paulsen Email & Phone Number

New York, New York

Successfully led the onboarding implementations for 200+ projects, including many Fortune 500 companies and leading financial institutions, into Workiva’s Saas-based financial reporting platform & Integrated Risk database managing teams ranging from 5 to 25 people through the complete project lifecycle-Accelerated time to value by completing 80% of implementations within 100 days and maximizing CSAT scores and retention by closely managing project plans, budgets, and delivering weekly project status reports to key stakeholders outlining key accomplishments, risks, next steps, and upcoming milestones to allow for complete transparency and effective communication-Consistently helped grow customer portfolios by identifying new sales opportunities during onboarding that would lead to new use cases being purchased-Analyzed feedback from customers and used tools like Salesforce, Confluence, and OpenAir to provide metrics and suggestions for product improvements or enhancements to the development team-Gained in-depth technical knowledge and acquired product certifications to help provide front-line technical support as well as guide customers in Wdesk integration best practices.

Greater Boston Area

● Maintained a 100% quota achievement average throughout full tenure● Consistently exceeded personal activity metric goals on a daily, weekly, and monthly basis● Responsible for the entire sales process including discovery, demonstrating the product, negotiating, closing, and handoff to the Account Management team.● Completed Demo2Win training and demonstration certification of the full Buildium software and all its features and functionality, usually hosting 2-4 demos per day for prospective customers.● Went beyond my duties frequently to train and onboard new customers with the platform to ensure they are successful from the beginning of their Buildium subscription.● Worked closely with Account Managers and members of the support team to provide my clients the best implementation experience possible.● Trained new Sales Consultants and conducted graded certification sessions on the Buildium software and sales process

Greater Boston Area

● Responsible for handling inbound sales calls and inbound emails from prospective customers using the Buildium free trial and helping them understand the product and leading them to purchase.● Conducted personalized post-sell data migration and onboarding training sessions which led to a significant decrease in new customer churn within 90 days.● Analyzed new customer performance within first 90 days of signing up using Salesforce to determine new strategies to ensure new customer success using the platform.● Helped develop new strategies to grow the trial conversion rate and created programs and training collateral that were implemented by the rest of the team to help streamline onboarding sessions.● Identified customer buying habits and helped create buyer personas to help create strategic marketing campaigns to drive more traffic to our trial sign-up page.

Greater Boston Area

I volunteered on Saturdays and Sundays to walk the dogs at the MSPCA animal shelter. I went through different training sessions to be able to walk different levels of dogs based on size or energy. I also took part in dog training classes. This was an incredibly rewarding experience and I like to think that myself and the other volunteers played an integral part in helping these dogs find their forever homes!

Greater Boston Area

•Promoted from Account Executive to Senior Account Executive in August 2012•New duties included calling and working with warmer leads such as inbound website leads, tradeshow booth visitors and revisiting leads that had previously been through the sales cycle.•Continued my previous responsibilities but also took a more active role in mentoring newer Account Executives.•Completed more in-depth training sessions with sales engineers to be more familiar with doing demos of the Intronis product.

Greater Boston Area

Intronis offers a cloud based online data backup and recovery solution for managed service providers, IT resellers, and technology consultants. Focusing on a true partnership, Intronis is 100% channel focused and comitted to helping its partners generate revenue and broaden their offerings for their clients.•75+ cold calls and emails daily.•Efficiently managed time to maintain existing lead pipeline, prospect, as well as generate new leads.•Assisted with AE mentoring; contributed knowledge of Salesforce.com and Sandler selling techniques.•Obtained knowledge of Intronis offerings and competitive landscape, in order to deliver a successful sales pitch to prospects•Strived to overachieve monthly quota of 30+ opportunities, contributing to regional sales pipeline.•Worked closely with Regional Sales Directors and AE’s to develop, improve and share ideas.•Achievements: Highest Average Monthly Bookings 2011, won numerous sales contests based on individual and team performances

Albany, New York Area

•Completed input sheets for upcoming releases so they can be put in the main system.•Placed automated extended pipeline and new release purchase orders for the FYE chain stores. •Filled out rebates for certain titles and placed them into the system. •Worked with the Events Dept. and updated their upcoming events database and also set up rebates for the products that will be sold at those events. •Used SoundScan and the main company computer database to look up sales of titles for vendors.•Updated the Reservation Report cover page and New Release Exclusive and GWP Guide every week.