Benjamin Penn Email & Phone Number

Austin, Texas, United States

1. Automation of Accounts Payable payment processing form for multiple programs.2. Automation of Financial Analysis for 10 programs including cost projections, usage rates, current trends, and additional items as requested. 3. Procurement Analysis of a Primary Health Care (PHC) Provider for the PHC program.4. Produced fiscal year 21/22 contractor workbooks for the Epilepsy (EPI), PHC, and Title V CHD/PRN programs.5. Workgroup Lead for the "In This Together Initiative" (ITTI) tasked with improving communication routes between Leadership and Employees.6. Workgroup Analyst for Texas Medicaid and Healthcare Partnership (TMHP) tasked with reducing duplication of efforts caused by current processes.7. Wrote Standard Operating Procedures (SOP) for every rote task assigned, updated outdated SOP, and refreshed as needed.8. Inbox coordinator for the HDS.ADS Inbox accessed and used by ~9 employees.9. Processing invoices and deliverables for the Children with Special Healthcare Needs (CSHCN), EPI, Hemophilia Assistance Program (HAP), EPI, Kidney Health Care Part D Payments (KHC/PDP), and Title V CHD/PRN programs through Access database Forms automated for data extraction and storage. 10. Creation of Fiscal Year 21 Annual PHC Analysis Report for the State of Texas.11. Consult with internal and external customers to identify needs, analyzing and interpreting findings, and presenting alternative solutions.12. Access - Logic chains, queries, report automation, forms, Sequel, and database analysis, maintenance, and creation.13. Large dataset translation and analysis from IBIS systems.14. Presentation of findings via effective communication to a wide range of knowledge bases.15. Data models, mining, and segmentation techniques16. Shared drive and SharePoint techniques, organization, and management.

Austin, Texas, United States

1. Creation of Foster Grandparent Programs Financial excel file to support 8 regions and their grandparents time and mileage records.2. Organized trips (hotel, travel, and expenses) for staff from 8 regions for yearly State meeting.Skills learned here.3. Compiled monthly Aging and Disability Resource Centers (ADRC)/FGP department credit card bill by verifying signed receipts, filling required AP Excel forms, converting and combining to PDF, and routing for signatures and delivery.4. Creation of ADRC Contractor Deliverables Tracking Log for 28 Regions with varying types of deliverables.5. Creation of ADRC Contractor Adherence Review SOP to analyze, evaluate, and provide suggestions for improvement.6. Assisted organizing and hosting ADRC and Texas Advisory on Respite Committee (TARC) quarterly meetings.7. Provided technical aid as required for programs, systems, and devices.8. Creation of tools for Contract Specialists to increase ease and speed of record keeping.9. Creation of ADRC Toll-Free line script and voice over.10. Creation of ADRC Toll-Free call tracking log11. Operated the ADRC Toll-Free Line for incoming State calls misdirected by the line.11. Microsoft Excel pivots, functions, macros, and scripting.12. Use of data exploration and visualization tools for effective data presentation to a varied knowledge base.13. Creation of Standard Operating Procedures (SOP) for Technical, Managerial, and Administrative positions.14. Capps and Enterprise systems for employee travel expenses.15. Shared drive and SharePoint management, organization, and application.16. Texas Administrative Code (TAC) and Universal Grant Management (UGM) knowledge and application.

San Marcos, Texas, United States

1. Assisted in the retraining of staff that contributed to a 7% growth of customer services sold.Increased customer retention by providing positive service recovery experiences.Use of an inter-operable EHR to provide quality patient and client care.2. Assisted Veterinarian with processing patients using an Interoperable Health Care system.3. Drew blood, administered vaccines, ran labs, prepped patients for surgery.

Austin, Texas, United States

1. Intake of customer inquiries and complaints by routing or answering incoming emails, phone calls and voice mails.2. Proactively alerted stakeholders’ of customer satisfaction trends that would impact perception of the company.3. Analyzed trends using social media, alerting partner teams to customer responses on marketing campaigns.4. Developed knowledge base articles to address customer questions and concerns.5. Identified customer technical issues, and escalated to business partners and application teams to provide a timely resolution.

San Marcos, Tx

Policy ImplementationReporting Daily FinancialsEmployee On-boarding and Off-boarding

San Marcos, Texas, United States

1. Assisted in the planning and execution of programs that contributed to a 5% growth of the store.2. Selected and developed staff by conducting orientation, training, education and development.3. Conducted and approved the performance evaluations for all customer service specialists.4. Analyzed annual operational budget, conducted monthly audits and reviews to ensure budgetary compliance.5. Reviewed and approved time cards for processing by payroll department.5. Implemented a customer care team that consistently performed as a regional leader in customer satisfaction scoring. 6. Increased customer retention by providing positive service recovery experiences.

Health/Health Care Administration/Management

Education record