Benjamin Perris Email & Phone Number

Penrith, Gb

Carlisle, England, United Kingdom

As an IT Technician at David Allen IT Solutions, I bring a unique combination of hands-on technical expertise and a customer-centric approach to everything I do. My journey began with a rigorous apprenticeship, which I successfully completed with a Merit, laying a strong foundation for my career in IT support. This experience instilled in me a commitment to delivering top-tier service and solutions tailored to meet the specific needs of our clients.In my role, I have not only sharpened my skills in troubleshooting and maintaining IT systems but also developed an eye for streamlining processes that improve overall operational efficiency. My technical expertise extends to diagnosing and resolving complex issues, ensuring our clients experience minimal disruption and maximum productivity. A key aspect of my responsibilities includes utilizing ConnectWise Sell to create precise, customized quotes that address the unique challenges and requirements of each client. By doing so, I ensure that every client receives solutions that are not only cost-effective but also highly aligned with their business objectives.In addition to these technical responsibilities, I have taken on the management of client accounts, ensuring the ongoing success and satisfaction of our customers. This involves providing proactive support and maintaining open lines of communication to foster trust and long-term partnerships. My role as an account manager allows me to take a more holistic view of client needs, ensuring that every aspect of their IT environment is optimized for performance and growth.As a technology advocate, I continuously strive to push the boundaries of Microsoft 365, exploring its full potential to keep our team at the forefront of industry advancements. By staying up-to-date with the latest developments, I ensure that we are always offering cutting-edge solutions that drive efficiency and innovation within our clients' businesses.

Carlisle, England, United Kingdom

IT apprentice working towards a level 3 qualification at Carlisle college.As a dedicated member of the front-line service team, I am committed to delivering exceptional customer experiences while minimizing disruptions. With expertise in utilizing Microsoft 365 for efficient administrative tasks and managing network configurations through platforms such as UniFi and FortiGate, I ensure smooth operations and optimal performance. My proactive approach and quick problem-solving skills enable me to address issues promptly, mitigating any potential impact on our valued clientele. I take pride in upholding the highest standards of customer service and contributing positively to the reputation of our team and organization. Let's connect and explore how I can bring value to your network infrastructure and customer service initiatives.With a strong command of ConnectWise Sell, I specialize in creating detailed quotes and managing purchases efficiently. Using this platform, I ensure smooth transactions and timely delivery of customized kits tailored to our customers' needs. My attention to detail guarantees that every kit assembled meets our clients' requirements, enhancing their satisfaction. I'm committed to leveraging my skills in ConnectWise Sell to improve efficiency and deliver outstanding service. Let's connect and explore how I can support your team's objectives.

Penrith, England, United Kingdom

I am a waiter and house keeper at a family run establishment. I do many other tasks along with this however waiting is my primary role.