Benjamin Plunk Email & Phone Number

Bellevue, WA, US

Kirkland, WA, US

Culver City, California, US

Ran the live incident process for the team while working completely remote. Organized, tracked, and provided progress updates for live issues impacting the game. Worked as producer for our web portal and a small tech focused team. - Coordinated between Customer service, QA, Product, Performance, Engineering, and Production to keep all issues up to date and.

Culver City, California, US

Coordinated and planned testing for two shifts of outsourced, overseas testers, ranging from 9-15 pers shift.Ensured testing and release of new builds were on schedule, alerting production when at risk.- Juggled additional testing requests from internal teams with needs of feature testing, and LiveOps testing. In the process worked closely with Production.

San Jose, California, US

Tested multiple mobile apps targeted toward app building with indoor wayfinding and asset tracking, pairing with associated hardware. Manually tested Web editor fronted UI as well as backend API.- Worked with internal devs directly to test and optimize new features and requests from customers such as SSO (single sign on), data collection triggers, etc..

Los Angeles, CA, US

Tested multiple live and ongoing projects. Final say on whether a build was ready to release to consumers. Managed and mentored those under me, along with training them.- Created test plans and executed test plans, providing suggestions to production as to fix priority.- Creating QA section of internal wiki with terms, bug flow and structure, as well as.

Los Angeles, California, US

In charge of testing multiple mobile titles at once and reporting issues. Provided pre-launch and post launch testing. Created checklists for use in testing.- Provided screenshots from in-game to production when requested.- Checked forums daily for issues reported by the community.- Reproduced community issues and entered them in the bug database..

Los Angeles, California, US

Worked on titles from early builds to post launch support. Provided feedback directly to production on features and gameplay feel. Lead a second shift during crunch periods and assisted in leading a team of 18 testers when not in crunch.- Ran full scale multiplayer tests while mentoring, training and keeping testers focused and on task.- Helped find.

Santa Monica, California, US

- Tested titles for compliance for Sony Computer Entertainment's technical requirements.- Responsible for ensuring functionality, game data, and content met Sony's requirements across multiple regions and languages.- Titles worked on: Call of Duty: Black Ops | Tony Hawk: Shred | DJ Hero 2 | 007 Blood Stone

Santa Monica, California, US

- Tested video games for errors/bugs and reported said issues in an online database.- Worked as part of a team while being independently productive when solo testing.- Backup floor lead duties included managing and mentoring other testers as well as writing daily reports on the status of the project and high issues still present in the game.- Created.

• Self-motivated industry.
• Focus on working well with others, taking directions as well as problem solving through independent thought and creativity.
• Earned my Screen Actors Guild card in less than one year.

US

• Responsible for a variety of technical and logistical duties during taped and live television productions, such as overseeing contestants.

Theatre/Theater

Education record