Benjamin Plunk Email & Phone Number

Bellevue, Wa, Us

Bellevue, Wa, Us

Kirkland, Wa, Us

Culver City, California, Us

Ran the live incident process for the team while working completely remote. Organized, tracked, and provided progress updates for live issues impacting the game. Worked as producer for our web portal and a small tech focused team. - Coordinated between Customer service, QA, Product, Performance, Engineering, and Production to keep all issues up to date and accurate and all teams informed.- Ensured overseas team provided regular updates for in progress fixes on urgent issues.- Provided priority recommendations and worked with the director of product to rank/ prioritize new high impact issues as they arose.- Updated LA based team on live issue trends and status of releases at monthly all hands.- Monitored slack channels and Jira, organizing information on issues that arise in one place.- Worked with product managers to ensure user compensation for impactful issues were sent in a timely manner, monitoring the data request and handing off to the configuration team.- Served as sole producer for a small live ops improvements team doing minor features, a strike team focused on fixing urgent issues and backlog issues.- Sole producer for the Yahtzee web portal, building out and running our process post launch for new features and improvements. Coordinated between Product, Growth, Engineering, Design, Art, LiveOps, Localization, and QA.- Titles worked on: Yahtzee with Buddies | Dice with Buddies | Dice with Ellen

Culver City, California, Us

Coordinated and planned testing for two shifts of outsourced, overseas testers, ranging from 9-15 pers shift.Ensured testing and release of new builds were on schedule, alerting production when at risk.- Juggled additional testing requests from internal teams with needs of feature testing, and LiveOps testing. In the process worked closely with Production Owners, Live ops PMs, Growth Team, Production, and CS.- Moved asset bundles and server configuration files from server to server for testing needs.- Set up whitelisted and/or segmented events and configurations for production testing.- Submitted and released builds via App Store Connect and Google play console, working with the growth team to update store text as needed.- Ran daily scrum and bug triage for Production and Engineering two days a week, and for the entire team three days a week.- Updated and presented new release slides for monthly all hands presentation.- Worked with localization vendors, sending localization requests, and strings pulled via Loc Direct.- Titles worked on: Yahtzee with Buddies | Dice with Buddies | Dice with Ellen

San Jose, California, Us

Tested multiple mobile apps targeted toward app building with indoor wayfinding and asset tracking, pairing with associated hardware. Manually tested Web editor fronted UI as well as backend API.- Worked with internal devs directly to test and optimize new features and requests from customers such as SSO (single sign on), data collection triggers, etc.- Reported issues via Jira as well as writing tickets for potential improvements. - Verified fixes for issues reported as well as new feature tickets and optimizations from devs for iOS and android apps, as well as frontend UI and backend API.

Los Angeles, Ca, Us

Tested multiple live and ongoing projects. Final say on whether a build was ready to release to consumers. Managed and mentored those under me, along with training them.- Created test plans and executed test plans, providing suggestions to production as to fix priority.- Creating QA section of internal wiki with terms, bug flow and structure, as well as implementing bug flow and structure with the rest of the company.- Assisted with the design of new features, and in some cases, providing initial ideas and structure for features.- Worked on language packs, not just copy-editing for errors, but also punching up and improving menu text, dialogue, and item descriptions, as well as character and item names.- Coordinated with a localization company for any translation needs.- Took on a greater role in business development, vetting potential projects/ games for publishing, providing feedback for improvement, assisting with pitch decks for IP partners, checking potential competitor’s titles for features.- Worked with data team and product management to identify and categorize raw data, identify trends and abnormalities, make recommendations for balance and feature changes.- Worked directly with User Experience to track down and resolve issues for users.- After cutbacks ran User Experience/ Customer Support, directly interacting users via support tickets.- Titles worked on: Dreamworks Universe of Legends | Tourivia | Battle Hatchers | Dungeon Crash | Rush of Heroes | Epic Knights.

Los Angeles, California, Us

In charge of testing multiple mobile titles at once and reporting issues. Provided pre-launch and post launch testing. Created checklists for use in testing.- Provided screenshots from in-game to production when requested.- Checked forums daily for issues reported by the community.- Reproduced community issues and entered them in the bug database.- Actively participated in meetings discussing the state of the game, including performance, timelines, and quality.- Presented feedback and ideas for improvements to existing titles and potential upcoming titles.- Titles worked on: Dragon Blaze | Elune Saga | Afterpulse | MLB Perfect Inning ‘16 | Darkness Reborn | Mark of the Dragon | Kritika: The White Knights.

Los Angeles, California, Us

Worked on titles from early builds to post launch support. Provided feedback directly to production on features and gameplay feel. Lead a second shift during crunch periods and assisted in leading a team of 18 testers when not in crunch.- Ran full scale multiplayer tests while mentoring, training and keeping testers focused and on task.- Helped find reproducible steps for tough bugs while still maintaining one of the highest bug counts.- Led searching forums for issues reported by the community, organizing testing of said issues and reporting results to production.- Titles worked on: Call of Duty: Black Ops | Call of Duty: Modern Warfare 3 | Call of Duty: Black Ops 2 | Call of Duty: Ghosts | Call of Duty: Black Ops 3.

Santa Monica, California, Us

- Tested titles for compliance for Sony Computer Entertainment's technical requirements.- Responsible for ensuring functionality, game data, and content met Sony's requirements across multiple regions and languages.- Titles worked on: Call of Duty: Black Ops | Tony Hawk: Shred | DJ Hero 2 | 007 Blood Stone

Santa Monica, California, Us

- Tested video games for errors/bugs and reported said issues in an online database.- Worked as part of a team while being independently productive when solo testing.- Backup floor lead duties included managing and mentoring other testers as well as writing daily reports on the status of the project and high issues still present in the game.- Created checklists for use in testing.- Basic Database management i.e. checking bugs, pushing to production.- Ran online functionality testing and coordinated with the developers.- Titles worked on: Shrek Forever After | True Crime (released as Sleeping Dogs with another publisher) | Guitar Hero: World Tour | Guitar Hero: Metallica | Guitar Hero 5.

• Self-motivated industry. • Focus on working well with others, taking directions as well as problem solving through independent thought and creativity. • Earned my Screen Actors Guild card in less than one year.

Us

• Responsible for a variety of technical and logistical duties during taped and live television productions, such as overseeing contestants.

Theatre/Theater

Education record