Benjamin Poon Email & Phone Number

Mountain View, Ca, Us

Mountain View, Ca, Us

• Managed 150+ early-career Software Engineers in the Engineering Residency program and Early Career Immersion onboarding pathway through training and rotations on engineering product teams• Lead a team of software engineers and program managers to: • Build, improve, and teach technical and non-technical courses for the Engineering Residency and Early Career Immersion 2-month technical curriculum • Create and improve software tools (Golang, TypeScript) for participants and staff to support a smooth and strategic overall program • Create and improve processes to increase scalability, equity, and quality of the program • Work toward strong performance trajectories for all direct reports by directing collaboration with rotation engineering teams, technical leads, staffing partners, and recruiters

Mountain View, Ca, Us

• Owned risk identification, risk mitigation, bug triage, status tracking, and executive communication for Android TV engineering and test team of 40+ engineers; resulted in on-time delivery of major milestones of hardware (JBL Link Bar sound bar) and software alike (Android O and P Developer Previews, Betas, Final Release, Minor Releases)• Owned milestone and deliverable tracking, risk management, and release schedule coordination for major Android dependencies (Android release team, Android Support Library, GMS Core) and first-party app partners (YouTube, Play Music, Play TV & Movies, Google Assistant, Play Store, Cast, IME)• Owned release process and satisfaction of Google-wide release requirements for releases of 8+ individual Play Store apps managed by Android TV engineering team ranging in complexity from the 2-APK Android TV Launcher/Home Screen to a small iOS app to control Android TV from iOS devices; resulted in the launcher release cadence being reduced from quarterly+ to once per 6 weeks; also resulted in consistent on-time delivery of all UX, accessibility, privacy, and security reviews required for launch according to platform and partner requirements with no major delays• Determined schedule feasibility, resource constraints, dependencies, and technological merit of product requirement documents, UX specifications, and engineering specifications

San Francisco, California, Us

TPM for the Developer Success Team, which lets game creators leverage Twitch by presenting games to viewers and broadcasters, encouraging viewers to play the game they are watching, and creating new opportunities for creators to generate revenue• Owned risk and dependency management, Twitch executive team communications, and product development execution across engineering, product management, design, and data science for all programs supporting third-party game creators and ecosystem developers building tools, services, and integrations• Led technical program management team for cross-company, cross-geography acquisition integration of Curse Inc.’s technological products into Twitch across desktop, web, and mobile clients• Established and refined Twitch-wide technical program management processes for quarterly planning, quarterly retrospectives, annual planning, and executive status updates in collaboration with other TPM managers

Redmond, Wa, Us

• Owned end-to-end product outcome for Skype for Android by defining vision and strategy, designing features and experiments to improve key business metrics, managing communication and evangelism of the product, collaborating directly with Google, researching competitive landscape, understanding engineering systems, and leading planning and execution across engineering, design, marketing, business development, customer support, and legal; resulted in increased monthly star rating every month for entire tenure with a final app rating of 4.13 stars in Google Play• Shipped to hundreds of millions of users dozens of features, including a Material Design-inspired user interface overhaul for phone and tablet, an implementation of Android Wear, client-facing work for the transition from pre-packaged emoticons to a flexible cloud-based system, client-facing work for the ability to send and receive video emoticons, and client-facing work for the design for previewing the content of URLs of different types; resulted in Skype for Android being selected as a Google Play Best App of 2015 and being a featured Android Wear app• Managed end-to-end scrum process, including grooming, technical reviews of enabling specifications, sprint planning, bug triage, releases to Google Play, sprint retrospectives; increased ship velocity from once every 6 weeks to once per week

Redmond, Washington, Us

• Authored and coordinated implementation of technical specifications that defined vision and design for customer-facing features, infrastructural features, protocol heads, and internal processes for Outlook.com sync protocols, including Exchange ActiveSync, IMAP, DeltaSync, etc.• Led collaboration with external worldwide development team to build Outlook.com’s Android mobile app by managing two program managers and an intern, designing user experience, specifying sync functionality, managing development schedule, triaging bugs, and organizing customer support team; resulted in app rating of 4.0 stars in Google Play with over 15 million installs in 10 months• Built and led cross-group team of program managers, developers, testers, and service engineers to build Outlook.com’s IMAP service from scratch by designing user experience, driving architectural decisions, casting vision, managing development schedule, investigating competition, overseeing service maintenance, forecasting usage for capacity planning, organizing customer support team, and managing external partner relationships; resulted in launch to positive press, no major bugs or outages, and growth to 27 million users in 6 months• Designed protocol support for Outlook.com-specific features, managed inter-milestone dependencies, and led release coordination for all Microsoft partners including Windows 8 Mail, Windows Phone 7/8, and Outlook client; resulted in smooth ramp to hundreds of millions of monthly active users• Cast vision, designed technical solution, and mentored a program manager in execution of transfer of over a dozen partners from legacy protocols to modern, best-in-class protocols in less than 6 months; resulted in the enabling of additional client functionality for tens of millions of accounts• Conducted technical interviews for program managers and program manager interns

Redmond, Washington, Us

• Owned feature prioritization, bug triage, live site, customer support, and development schedule using extensive cross-team collaboration with developers, testers, service engineers, product planning, marketing, customer support, and public relations for Calendar's full stack (web front end, database back end, protocols, etc.)• Authored and coordinated implementation of technical specifications for both customer-facing and partner-facing features including full stack support for subscriptions to internet calendars, a compact web-embeddable calendar quick-view, birthday calendars, and holiday calendars• Designed architecture for major portions of Deep Extensible Email Parser to enable incoming mail pipeline to identify and parse content for deeper user interaction including previewing YouTube videos, displaying current shipping status, and categorizing email for filters and Outlook Quick Views• Received Vice Presidential Quality of Service Focus Award (Debra Chrapaty) and Microsoft Customer Focus Award

Redmond, Washington, Us

• Built and led international planning and execution team for worldwide launch of Windows Live Hotmail by migrating 300+ million accounts; resulted in meeting all advertising revenue requirements and operational constraints• Authored and coordinated implementation of technical specifications that defined vision and design for customer-facing features, infrastructural features, and internal processes for Outlook.com’s Mail web front end• Received Vice Presidential Gold Star Award (Steven Sinofsky)

San Jose, Ca, Us

• Developed, optimized, and maintained web applications used worldwide for supply chain management on Oracle databases using PL/SQL, JavaScript, CSS, HTML, and UNIX csh scripting

Oakland, California, Us

• Researched peer-to-peer economics and incentives systems resulting in two journal publications• Created peer-to-peer file sharing application and visualization tool for modeling of generic peer-to-peer networks in Java and Swing

B.S., Electrical Engineering And Computer Science

M.S., Computer Science