▪ Director of Client Success and Account Management● 7+ years working with senior level clients ensuring all service needs are being met high standard of excellence● Extensive experience prioritizing work for multiple clients and multiple streams of business● Responsible for analyzing campaign performance to compile actionable insights and providing recommendations for campaign optimization to clients● Responsible for client financials for all campaigns including profitability, forecasts, budgets, and scoping● Forecasted and delivered monthly and quarterly business reviews with a focus on account renewals, at risk accounts, and key projects to address issues or improve customer experience● Reduced client complaints by over 40% through implementation of a KPI dashboard● Reduced on-boarding of new clients from six to two weeks in just one quarter▪ Senior Project Manager● 7+ years leading projects from initiation to completion, error-free, on-time and on-budget● 7+ years managing cross-functional teams responsible for delivering forward-thinking business solutions that drive results and growth● 7+ years of experience presenting to senior level clients, presenting complex ideas in a succinct manner to facilitate collaboration and gain project approvals● Strong project management skills, proactive in assisting team members and directing teams in planning work, communicating changes, and fostering collaboration

Managing Director for a non-profit group researching sustainable agriculture alternatives within the Amazon Rainforest.-Managed all funds, payments, and expenses related to projects-Managed all projects and programs-Coordinated with US based headquarters and provided regular updates

▪ Business Analyst, Project Manager ● Managed multiple streams of high impact work simultaneously and across multiple lines of business and supported team leadership as needed.● Managed company database and was instrumental in creating custom database functionality● Designed custom reports to automate departmental processes and managed implementation● Assessed business requirements of new projects and coordinated with department managers to ensure accurate implementation● Designed and maintained various weekly and monthly reports for senior management● Assisted in research and development of new products