Focusing on the Maintenance of desired standard in Agency Banking Business by paying attention to every part of the process and stakeholders affecting delivery of the channel. Support the Head of Department in Driving the Strategy of the Department. a.Use Proven expertise to create efficiency and cost reduction in operational lapses including  commission reviews. b.Identify , mitigate and manage risk exposures on the Agency Banking. Manage Risk Register. c.Have oversight on all activities and people within the Quality Assurance unit. d.Partner with internal  stakeholders and support especially,  Branch,  Operations, Compliance, Internal control , Audit, Financial Crime, Technology, Ebanking, HR, customer Experience, operational risk, marketing  Business Services, Finance etce.Cordinate all projects , developments , and enhancements on Agent Management  system and Agency Banking innovation. f.Plan and Cordinate Agent Engagement  Activities for the Department g.BOG Reporting. h.Back Office Support Management. i.Field Audit. j. Facilitating Onboarding and training of new Agency Banking staff. k. Track and Monitor for Issue Resolution and system uptime. l.Process Development Champion Projects, New Product Development vendor financing and communications with Software Group. m.Internal and External Communication. Partnershipsa.Monthly articles , Online Blogs , b.Custodian of BOG guidelines and Payment Act 987

Responsibilities 1.Portfolio Management 2.Managing Balance Sheet, Profit and Loss budget and generating Income for the branch from assigned Portfolio.3Relationship management and Customer service 4.Driving Client Acquisition New-to-bank (NTB) accounts opened, client transactional activity monitoring , 5.Deposit mobilization and risk asset growth6.Customer Product Holding, (via cross-sell of relevant products to clients) Digital Platform Penetration & Usage.

Responsibilities 1.Developing territories and deepening fidelity brand through it services to communities.2.Recruit and select potential Agents in the sales and Service of Fidelity Bank services.3.Recruit and select potential mobile money merchants.4.Collect documents and security deposit from selected Agents and set up.5.Manage cash transactions, cash settlements and daily reconciliation.6.Facilitate sales activation, branding and Point of Sale functionality7.Grow agents in assigned territory and ensure cordial relationship.

1.Provide day to day Management of a team of 16 members in the direct Sales of Smart Account across Greater Accra Region.2.Providing support for location based activations to drive acquisition of Smart Account. (Low KYC account targeted at the unbanked and underbanked)3.Assist in Pilot of the implementation of new product Smart Account in the Financial Inclusion Department of Fidelity Bank.

1.Drive direct sales of Fidelity Bank consumer banking liability products.2.Facilitating sales of personal asset products of Fidelity Bank.3.Assist with profiling of companies for personal loans through Scheme and Salary Backed arrangements.