Benjamin Quick Email & Phone Number

Boston, MA, US

Boston, Massachusetts, US

Created and scaled Dispatch and Technical Support operations into a national model for Starry Internet during a period of 12,500% business growth. Promoted three times while maintaining 100% employee retention over a 6-year period.Led the design, implementation and organization wide-training of Field Service Lightning as a Salesforce administrator.

Boston, Massachusetts, US

Led the creation of a National Technical Support team, focusing on customer escalations and technical troubleshooting. Developed and documented troubleshooting processes for supporting Starry Internet Installers to resolve connectivity and speed issues. Created and enforced technical standards for Starry Internet Installers to ensure stability and.

Boston, Massachusetts, US

Expanded market by market Dispatch coverage into a national model able to efficiently support all Starry Field Technicians. Hired, trained and managed Starry Dispatchers nationally while continuously adapting organizational structure in response to exponential company growth. Guided the expansion of Starry Internet into new markets by working directly with.

Boston, Massachusetts, US

Hired as Starry's first Dispatcher and began the role with no prior Telecommunications experience. Developed daily routine of the position, learned the Internet Service Provider Industry by working directly with Technicians and Network Engineers both remotely and in the field. Designed a standardized Property Information Checklist utilized by installation.

Co-founder and co-owner of Comedy Party LLC, a company dedicated to producing stand up comedy events in and around greater Boston. Since 2017, Comedy Party has produced hundreds of shows at dozens of unique venues across New England. I am responsible for all legal and financial obligations of the business, including our tax requirements, payroll, budgets.

• Creation and production management of interactive media content with a medical research professor specializing in hypnosis for patient use and patient communication skills for doctors and nurses.
• Project Manager for all media leading to the launch of app “Comfort Talk”. Responsible for the recruiting, hiring and scheduling of voice talent, sound engineering and talent coaching for all voiceover sessions, audio.
• Collaborated with team members in the recording and audio post-production of communication training modules.
• Directed and operated both camera and audio recording equipment during training sessions without supervision.

Schiller Park, Illinois, US

• Responsible for logistical execution of audio-visual event technology for clients at various locations throughout New England including pre-event planning, site visits, staffing, equipment procurement, venue load.
• Confirm event logistics through client and venue communication such as load in/out times, set up time, room floor plans and equipment transportation.
• Source and secure all necessary equipment through company resources as well as third party vendors.
• Schedule and coordinate all labor needs including event lead technicians, setup and strike assistance and load in/out drivers specific to each show’s individual requirements.
• Manage event job costs through labor and equipment optimization to ensure maximum event profitability.

Schiller Park, Illinois, US

• Became the Boston region's first ever Dispatcher during a period of 250% growth. Created a daily routine and developed consistent communication between the regional branch and hotel properties regarding equipment.
• Drove continuous operational improvement leading to the Boston region being recognized for having the highest "Timeliness of Deliveries" rating in our company internal service survey out of more than 35 nationwide.
• Reduced driver workload by over 40% by Initiating a region wide transition to a "cross-docking" model for equipment transfers between branches. This proposal first required approval from our Regional Vice President and.
• Awarded Employee of the Month for January 2015.
• Promoted to Production Coordinator shortly after "Cross Docking" initiative was successfully launched.

• Co-Owner of a media production company in Boston specializing in commercials, music videos and videography services.
• Responsible for the oversight and production of audio on all content.
• Oversee production management of media as well as sales and negotiations with clients.
• Draft company business plan, bylaws, code of conduct and standard operating procedures; manage finances.

Boston, MA, US

• Delineated tasks, managed logistics and supervised employees as acting tour dispatcher.
• Top merchandise salesman for two consecutive months.
• Handled and resolved guest complaints and concerns.
• Assisted beta testing and training of employees on new POS software
• Managed guest relations, ticket sales and pre-boarding procedures
• Winner of the Golden Brook Award for employee of the month in September 2013.

Framingham, MA, US

Worked one on one with a young adult male with no short term memory. Kept him organized, focused and on task during his day including volunteer work in the community, writing, practicing guitar, recording music, theater acting and social activities. Dealt with conflict resolution in response to emotional outbursts and mood swings often in public forums.

• Directed assembly and removal of inflatable bounce houses.
• Supervised safety during bounce house operation.
• Assisted with management through consultation of business initiatives and strategies.

• Diffused conflict from coaches over judgment calls and rule disputes, maintained order and control of game by upholding professionalism under a high-stress environment.
• One of only four umpires under 18 to be promoted to Senior Umpire at the age of 16.
• Elected to officiate league championship game in July 2009 due to experience and competence.

• Organized field locations, times and routines for daily practices by coordinating with parents and assistant coaches.
• Managed lineups, coaching decisions and handled conflict with parents over playing time concerns
• Supervised fifteen players day and night during a weeklong tournament in Cooperstown, NY

Bachelor Of Arts (B.A.), Digital Post-Production

Public Communication, Political Science

Education record