• Provide exceptional customer service in an accurate, professional, and timely manner via email, phone, and in person to faculty, staff, students, and visitors of the University of Wisconsin-Madison• Serve as the first point of contact for current and potential customers needing assistance with transportation and parking questions on the University of Wisconsin-Madison campus• Process a variety of transactions including permit sales, returns, exchanges, cancellations, and payments of citations, fees, and missed payroll deductions• Assist in updating permit and transaction manuals and provide suggestions on how to improve business operations

• Address client questions about fit, fashion trends/style, product availability, promotions, shipping, billing, and delivery via phone, email (in English and Russian), and online chat• Provide guidance to customers during the online ordering process• Communicate with external shipping contractors to assist customers with domestic and international shipping issues• Utilize a variety of software platforms and programs in a fast-paced setting to resolve customer inquiries• Recognized for customer obsession and leadership qualities, such as a willingness to learn new skills, take on new projects and responsibilities, and train and mentor new customer service representatives

• Develop personalized lesson plans tailored to individual needs and interests to help students improve their Russian language abilities • Chosen from a select group of language tutors to advise students in writing essays in Russian on a topic of their major as part of the Russian Across the Curriculum Program

• Taught a diverse group of students in a seminar format how to write and use evidence effectively• Collaborated with professors to define the grading standards for evaluating successful student essays• Improved student engagement and exam grades by involving students to help create exam questions and through inclusive activities• Helped students with the style, content, and format of essays via in-class instruction and peer review• Successfully mentored students enhancing their writing abilities and test scores• Awarded the Capstone Award by the History Department in recognition of teaching excellence

• Kept publication to schedule by updating grant citations and funding tracking spreadsheets in a timely manner• Appreciated for increasing the number and dollar amounts of subventions, grants, and gifts awarded for book publishing

• Recognized for developing and teaching innovative Russian history courses using digital media• Acknowledged for crafting engaging activities to promote Russian language learning for students residing in the Russian Language House

• Conducted phone interviews for Wisconsin Longitudinal Study and election surveys• Recognized for effective instruction and mentoring of new survey interviewers• Ensured the retention of participants with the Wisconsin Longitudinal Study and election surveys through dynamic and personable communication

• Reviewed and amended signed personal bank loan contracts for errors and accuracy• Valued for providing excellent customer service and support to clients regarding the details of their personal bank loans

• Worked under tight deadlines to translate the daily business report from Russian to English• Through close collaboration with a team of translators and copy editors ensured the accuracy and timeliness of news article publication• Furthered the company's client base and reputation by proofreading business articles for accuracy and proper punctuation, grammar, and syntax