∙ Engage in cross-functional collaboration to manage projects and provide data reports for Requests for Proposals, driving commercial business membership growth and retention.∙ Independently oversee and develop content for Requests for Information for renewing National and Regional Accounts.∙ Assess and prioritize incoming inquiries from business partners, facilitating prompt connections with the relevant resources to fulfill the requirements of their clients.∙ Develop an array of internal summary content for Sales and Account Managers to best leverage their business practices.

∙ Oversee and check Kaiser's healthcare policies relating to the federally passed bill, Consolidated Appropriations Act, in relation to the Sales and Market Readiness Communications department. ∙ Manage and triage incoming emails from national account management teams. ∙ Lead team meetings to complete all high priority and outstanding items related to federal healthcare regulation policies.∙ Ensure all responses are within Kaiser's legal guidelines, keeping groups within federal compliance.

∙ Supported internal client relations team of account managers for a clinical trial software organization. ∙ Responsible for troubleshooting issues for custom client specific software implementations. ∙ Documented detailed bug instances in the software in Salesforce and Jira. ∙ Collaborated with developers and systems engineers to resolve issues. ∙ Ran reports to analyze metrics related to specific client software usage.

∙ Developed and maintained territory coverage for the greater San Francisco Bay Area – grew and retained positive relationships with the Administrator, Director of Nursing and Medical Director for 150 facilities.∙ Responsible for consultative sales and promotion of company services – efficient in medical sales relating to EKG, Ultrasound, X-Ray, and Laboratory services.∙ Provided technical in-service training – presented demonstrations both in person and virtually to meet client’s needs. ∙ Developed proposals, managed contract discussions, and rate negotiations with various healthcare clients ranging from nursing facilities to clinical offices.∙ Managed account information in Sugar CRM, maintaining up-to-date notes and accurate client information.

∙ Managed the COVID 19 Schools Team department alongside 3 other managers - provided insight and guidance to team members within the department based on current and changing state tier guidelines. ∙ Systems expert on data management - demonstrated a critical understanding of the back-end Salesforce software used to manage incoming patient records.∙ Adhered to quality assurance data checks - monitored all incoming data from school administrators to meet the minimum guidelines required by the public health department before being transferred to the appropriate departments .∙ Adapted to ongoing changes in policy and practices in accordance with public health standards to meet the needs of the county - continual reorganization of standard operating procedures based on the current tier of the county and the criteria of the department.

• Managed relationships with more than 170 Northern California and Canadian accounts for this San Francisco Bay Area-based specialty coffee roaster and retailer – partnered with cross-functional teams including representatives of Accounting, Account Managers, Warehouse Fulfillment, and Shipping to meet the needs of accounts.• Managed and monitored operating procedures to insure quality of service to accounts including small coffee shops, grocery stores, large distributors, casinos, airports, and others – serviced small account activity to accounts with orders of more than $250,000/quarter.• Oversaw order tracking and shipments - tracked shipments; initiated international shipping and document preparation; resolved discrepancies in orders; issued credits and refunds; and updated account and item catalog information in DAX and Salesforce systems.• Collaborated with account managers to evaluate key business trends - managed account base and new account business performance.

Served as one of the first employees of the startup maker of cutting-edge lens technology and eyewear for color blindness – contributed to the on-boarding process with new retailer accounts building from just a few, to more than 45 national accounts.• Served the needs of distributors, retail accounts, and individual eye care professionals – responded to domestic and international inquiries; and completed orders from initial request, delivery communications, and follow up.• Collaborated with internal teams and business partners to expediate ordering, shipping, and laboratory work – participated in strategy sessions to improve processes and efficiencies.• Tracked financial transactions and annual sales summaries.

• Prepared medical records for upcoming patient appointments for this world-class patient and family-centered system of care – collected data from several sources ensuring accuracy of information for physicians.• Responded to high volume of urgent phone inquiries by patients and medical professionals – directed calls to appropriate departments and staff.• Maintained patient records – created and processed patient care record folders; and updated up to 70 general medical patient and pediatric care charts/day.

Served as volunteer for this non-profit with a mission to develop and deliver international projects to assist local communities overcome challenges – taught preliminary and intermediate multilingual classes of up to 10 students in English (as a second language); and tailored teaching to student needs and learning styles.