Work with the building services area manager in conducting daily building inspections, walk-throughs, and correctives of 41 buildings.Collaborate daily with area managers, special crews, custodial crews, and maintenance crews to ensure established processes and practices are followed and contractual agreements are fulfilled. Collaborate daily with area managers, custodial crews, and maintenance crews to resolve any facility and personnel issues.Assist the building services manager in ensuring the successful completion of work orders for all buildings and systems.Facilitate staff training and development of programs, processes, and procedures.Assist account managers, CFO, CEO, and owners in adjusting and managing budgets for accounts to improve employee retention and improve the quality of the services provided by the company.

Worked in a clinical setting providing direct one-on-one therapy to children ages 2-10 who have behavior disorders, mental health disorders, intellectual disabilities, and autism spectrum disorders. Collected and recorded data on client behavior and ran trials for program targets while maintaining strict confidentiality. Collaborated, communicated, and assisted with the training of clients, staff, and parents. Collected and graphed data as well as produced detailed notes on each child's progression/regression during each session.Implemented ABA techniques including DTT, PRT, NET, PECS to increase communication, play, and self-help skills.Obtained Registered Behavior Technician certification in August 2021.

Arranged special accommodations for guests to maintain optimal satisfaction.Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.Delivered key administrative support to coworkers, taking on additional tasks during peak times.Handled payment processing duties and provided customers with receipts and proper bills and change.Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.Managed customer complaints and rectified issues to complete satisfaction.Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.

Collaborated with owners, co-managers, servers, and kitchen staff to document and resolve potential customer concerns to drive customer satisfaction and loyalty.Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.Managed 12 team members, including scheduling, training and conflict resolution.Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.Oversaw preparation and serving of more than 500 daily meals.Prepared meals in accordance with operational policies, food safety guidelines and health code requirements.Tracked activities in daily logs and weekly update reports.