Benjamin Rasmussen Email & Phone Number

Brisbane, Queensland, Australia

As the Global Customer Education Lead for Skedulo, my role is to strategically plan, build and execute the companies customer education program. This company initiative aims to empower customer stakeholders to become subject matter experts through curated learning pathways and outcome driven online learning. My 3 year strategic plan will enable the company with increased customer retention, upsell and cross sell opportunities, higher product adoption, NPS and customer ROI. My team will be growing over the coming years as we start to expand our reach, also brining in new initiatives that drives customer community.Interested in joining my growing and exciting team?? Send me a private message, as I would love to have chat!

Brisbane, Australia

In this role I lead 17 successful customer implementations to roll out a complete end to end deskless management solution. Throughout implimentation projects I would support customers starting at the sales handover right through to go live and beyond.Duties would include;- Facilitating and conducting kickoff calls and full day workshops to gather customer requirements.- Liaise and document customer requirements in JIRA, directing developers on solution enhancements. - Configuring the Skedulo and Salesforce solution to meet customer needs and objectives. - On site train the trainer sessions to enable customer stakeholders to become SME's. - Collaborate with multiple internal stakeholders to resolve project issues and risks.- Became the trusted adviser and support network for customer go-live and roll out strategies. Additional duties as a CSM;- Manage customer escalations.- Contract renewals and up-sell opportunities.- Performed customer health checks and executive alignment calls.- Support customers with gaining business insights to drive adoption and ROI.

Capalaba, Queensland, Australia

As a project officer reporting to the CEO and department managers, my role supported the transition to the National Disability Insurance Scheme, inclusive of a company restructure, implementation of a new IT system and the development of new business processes.

Capalaba, Queensland, Australia

In this role I shared the responsibility for the logistical management of over 100 staff across 5 locations. By improving my productivity, I was also able to propose and support the implementation of a $100,000 renovation project for 2 of the company sites we operated from.

Brisbane South East

my role was to support people with a disability to overcome limitations, learn new skills and resolve challenging behaviours through the development of outcome focused plans.

Wellington Point

Redlands Respite is an organisation that focuses on client focused outcomes to help those with a disability enter into the community and reach personal goals through ongoing support.

Cert Iv In Disability, Disability Studies

This certificate taught me to find creative solutions to bring about change in people's lives by taking a person centered approach.

Fitness Business Diploma, Gym Instructor/ Personal Training/ Business Management