Benjamin Redman Email and Phone Number

As a billing service specialist at DLO I use my analytical and speaking skills to effectively communicate solutions to clients experiencing medical billing issues.Job Duties:On a regular basis I analyze client data to determine the best course of action to assist their patients.I frequently visit clients in person as I feel having an in-person conversation leads to a better understanding of one another. This is especially helpful in the world of medical billing.I maintain high use of the Quest systems such as QLS, QBS, WBS, etc... to access needed information to do my job effectively.

As a client Service Representative II at DLO I have a wide variety of tasks that I do where I am able to use my soft and technical skills to sue a strong & positive customer experience.Job Duties:I regularly maintain a high call volume, interacting with both patients & clients alike. Ensuring their needs are met withing that single interaction if possible. Taking the extra step if needed to ensure customer satisfaction.I make regular use of Quest systems such as QLS, QUANUM, OptiMaxx, etc. To get needed data to clients and patients wherever it is needed.Internal & external collaboration with other departments within DLO and clients who are a part of DLO to reduce risk and customer dissatisfaction.

During my time as a Product Setup Specialist my job duties regularly included the migration and conversion of client HCM data into the Paycom system.Job Duties:Gathered, analyzed and processed client data as it was sent in a timely manner, ensuring that deadlines were met.Worked heavily in Microsoft Office products such as Excel & Word. Regularly building out items such as job descriptions, offer letters, seats/organization hierarchies, matching employees ti their positions, etc.I took part in projects with a strong focus towards customer facing in involvement early on in the conversion process to ensure the client would have a greater understanding of their date in our system..

Put excellent customer service at the forefront Operated POS system selling memberships, trips, competition signups, and equipment rentalsLead and assisted in leading trips

From May of 2018 to July of 2018 I worked at the front desk at Summit Climbing, Yoga and Fitness at the Carrollton location. I used a POS system multiple times a day. For all the different thing that a rock-climbing gym has to offer.I always made sure to have a good relationship with customers. An important thing to me was to always remember their names.