Benjamin Reiser Email & Phone Number

Gibsonia, Pa, Us

Pittsburgh, Pennsylvania, United States

Monitor status of ATMs after software pushes and ensure vendors are engaged when issues arise. Act as a liaison between vendors and Line of Business. Provide ATM support by pulling logs from terminals to facilitate investigation into issues by the vendors. Document remediation procedures for future reference. Compile data to locate root causes to issues and report to involved parties.

Pittsburgh, Pennsylvania, United States

Answered client/technician requests/issues about ATMs. Wrote code and created graphics to client specifications for distribution. Organized conference calls to answer configuration requests and issues. Back-up manager for ATM lab which involved imaging terminals and setup for different testing scenarios. Worked with vendors to resolve defects and utilize new software/hardware and documented results. Reviewed incoming requests from client support representatives to ensure correct information was conveyed. Trained new hires/teammates and created documents for future reference. Worked with QA team to establish a Quality Control process for outgoing work. Answered tickets during business hours and after hours while on-call. Sent daily reports about issues and possible resolutions from previous day.

Pittsburgh, Pennsylvania, United States

Answered phones/emails to handle client/technician questions and requests related to the banking industry. Monitoring back-end lines to ensure up-times and maintenance. Reporting issues and calling out for tech support when issues arose. Team lead on weekends responsible for all higher level issues and delegating workload. Training new hires and answering questions that arose.

Cranberry Township, Pennsylvania, United States

Answered billing and technical questions via phone for Verizon Wireless customers. Troubleshooting problems ranging from basic cell phone devices up through PDA/Smartphone/Blackberry devices were common calls along with questions regarding bills and services offered by Verizon Wireless. All calls were logged through an account management system called ACSS and I would make account changes and remarks through this system. Proper escalation procedures were followed when required.

Answered questions via phone, e-mail, and fax along with troubleshooting various problems with hardware, software, and the network for US Steel and its partner companies.

Latrobe, Pennsylvania, United States

Answered questions via phone, e-mail, and in-person along with troubleshooting and repairing various problems with hardware, software, and the network. Also managed the newer employees when necessary and functioned as Help Desk Coordinator during transitional periods at the college. This involved scheduling, directing work outputs, and other managerial duties. I assisted the Network Administrator and Desktop Analysts on various tasks including workstation setup, wireless access point installations, and printer maintenance.

Pittsburgh, Pennsylvania, United States

Paid summer internship. Assisted with many of the upgrades the university was undertaking. This ranged from computer lab setups to installing wireless access points throughout campus. Also installed projectors and screens in many of the classrooms.