Benjamin Riddle Email & Phone Number

Conroe, TX, US

• Conduct detailed reviews and analysis of insurance claims, ensuring accuracy and compliance with industry standards, leveraging expertise in estimating practices.
• Collaborate with contractors and internal teams to refine claim details, driving accuracy and efficiency in claims processing.

Houston, Texas, United States

• Improved client-data quality, processes, and standards by introducing Data Governance practices to the business.
• Lead Admin for ConnectWise PSA (formerly “ConnectWise Manage”) managing client data for 8000+ Clients and 78,000+ Contacts in various support phases. Managed over 250 active Member accounts, including 130+ for clients.
• Regularly sought out by C-suite Executives for my advice on how to resolve their complex business problems and streamline them into manageable goals and processes.
• Lead Project Manager for many in-house initiatives including automated data synchronization, vendor contract negotiations, and application improvements. Negotiated our knowledge-base contract for a 26% reduction in.
• Lead Admin for the BrightGauge reporting tool providing 60+ live data dashboards for Executives, Directors, and clients.
• Lead Admin for the ITGlue knowledge-base application. Comfortable in developing Flexible Asset organization and monitoring API synchronizations.

Kingwood, Texas

• Often ranked highest in regional sales for my department.
• Revitalized departmental success in my store through effective, self-developed sales strategies and leadership.
• Developed strong communication skills through constant interactions with staff, vendors, and customers.

Kingwood, Texas

• Designed daily planning for 60+ students and upheld clear communication with 150+ Parents/Guardians and school staff.
• Established efficient procedures to ensure goals were clear, inventory was maintained, and safety guidelines were followed.
• Developed a strong skillset for detailed incident reporting and administrative tasks.