Benjamin Rivera Email & Phone Number

Guaynabo, Pr

Guaynabo

XenServer, XenApp, Windows 2003, 2008, 2008R2, 2012, 2012R2, Citrix Receiver.

San Juan

Responsible of (including but not limited to):- Installing, Configuring, Administering & Troubleshoot Microsoft Windows Remote Desktop Services Host, Gateway,Broker & Licensing Server.- Installing, Configuring, Administering & Troubleshoot Microsoft Windows Server 2008R2, Windows Server 2012 R2 Infrastructure, DNS, DHCP, Active Directory, Group Policy, Firewall & Antivirus. Physical & Virtual Servers.- Installing, Configuring, Administering VMWare ESXi.- Installing, Configuring, Administering Hyper-V Core 2008, Hyper-V GUI 2008R2, Hyper-V GUI 2012 R2.- Installing & Configuring Microsoft Azure Backup. - Installing & Configuring Symantec Backup Exec 2014. -Installing, Configuring, Administering Microsoft SQL Server 2000, 2005, 2008, 2008R2, 2012, 2014. Store Procedures, Triggers, Functions, Views and Backups. - Installing, Configuring, Administering Microsoft Office 365 Enterprise. -Maintain Enterprise local network & provide support to customer’s networks. - Company M-Punch Web Application Developer.

Bayamón

- Create Virtual Machine Servers in VMWare.- Cacti Monitoring- Provide staff and users with assistance solving computer related problems, such as malfunctions and software problems.- Test, Maintain & Monitor computer applications and systems, including coordinating the installation of computer software and systems.- Confer with clients regarding the nature of the information processing or computation needs a computer application is to address.- Analyze information processing or computation needs, plan and design computer systems, using techniques such as structured analysis, data modeling and Information Engineering.- Consult with management to ensure agreement on system principles.- Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.- Expand or modify system to serve new purposes or improve workflow.- Determine computer software or hardware needed to set up or alter system.- Train staff and users to work with computer systems and programs.- Assess the usefulness of pre-developed application packages and adapt them to a user environment.- Define the goals of the system and devise flowcharts and diagrams, describing logical operational steps of programs.- Develop, document and revise system design procedures, test procedures and quality standards.- Recommend new equipment or software packages.- Answer user inquiries regarding computer software or hardware operation to resolve problems.- Oversee the daily performance of computer systems.Technologies: Microsoft Windows 2000, Windows XP, Windows Vista, Windows 7, Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Hyper-V 2008, Exchange, Active Directory, DHCP, DNS, VMWare ESX.

Responsible of (including but not limited to):- Manage, Configuring & Troubleshoot UPR Río Piedras Campus Nortel PBX.- Manage, Configuring & Troubleshoot InterAmerican University Campus Nortel PBX.- Manage, Configuring & Troubleshoot First Bank San Juan Branch.- Manage, Configuring & Troubleshoot BBVA San Juan Branch.- Install, Configure & Replace analog & digital phones hardware.- Move, Change, Add, Delete analog & digital phones configurations.- Replace PBX Hardware.- Installing, Configuring, Administering & Troubleshoot Microsoft Windows Server 2008 Infrastructure, DNS, DHCP, Active Directory, Group Policy, Firewall Physical Servers.

- Install, Configure & Replace analog & digital phones hardware.- Move, Change, Add, Delete analog & digital phones configurations.- Replace PBX Hardware.- Configuring, Administering & Troubleshoot Nortel Contact Center Manager in Microsoft Windows Server 2000.- Configuring, Administering & Troubleshoot Windows 2000 Terminal Services.- Administering Numara Footprints Help Desk Software.- Configure and Administering Sphinx Door Security Systems.Provide assistance to the System Administrator, deploying computer images and software in the client computers.

Bayamon

- Install & Configure Microsoft Windows SQL 2000. Scripting and queries.- Provide End User techinical support.- Administer Liberum Help Desk.Develop software solutions, data entry applications to improve data input and management.