Ben Robertson Email & Phone Number

Cedar Rapids, Ia, Us

Reston, Virginia, Us

Contract Healthcare Project Manager for Hyland Software.Ensure OnBase content management software integrates with Epic and other EMR systems, refining healthcare client operations. Orchestrate project execution by aligning technical resources, fostering coordination with project managers, and enhancing stakeholder communication. Oversee task allocation and timeline management for smooth operational transitions. Leverage Salesforce, SharePoint, and Confluence for efficient daily standups and comprehensive task oversight.Highlights of accomplishments in this role include:• Catalyzed cross-functional collaboration, boosting operational efficiency across global teams by 6%.• Promoted technical and stakeholder interactions to meet project milestones, maintaining uninterrupted client operations.• Elevated team performance and resource allocation by streamlining task distribution and monitoring progress weekly.

Glen Allen, Va, Us

Contract Project Manager for Optum Home & Community.Led day-to-day projects for multiple IT integration initiatives across EMEA to align service desk systems post-acquisition. Strengthened stakeholder communication, including C-level executives through meticulous documentation and reporting of project milestones. Championed cross-functional team leadership and navigated complex cultural transitions to incorporate acquired service desks into Optum Home and Community ecosystems. Leveraged Jira, Confluence, and SharePoint to optimize tracking and coordination of global teams across the US, Europe, and Asia.Highlights of accomplishments in this role include:• Steered the integration of Landmark and naviHealth service desks into Optum IT infrastructure for 100% service continuity.• Migrated three helpdesks, fostering enhanced teamwork and mitigating cultural resistance for organizational success.• Spearheaded the Genesys Pure Cloud telephony transition for Landmark and Prospero, improving user functionality by 26%.• Executed on-schedule ITSM migration and system integration for naviHealth and Unity 2.0 projects, surpassing key performance indicators by 11%.

West Des Moines, Ia, Us

Steered a dynamic team of seven professionals, regulating OnBase support operations while driving enhancement and optimizing resources for cutting-edge health information management scanning solutions. Served as the key stakeholder for the OnBase software initiative, architecting client workflow implementation and aligning team objectives with strategic project plans. Built productive relationships with vendors and hospital departments across three states to catalyze process improvements. Orchestrated multiple system upgrades for integration with electronic medical records.Highlights of accomplishments in this role include:• Directed a $1.5M OnBase software project across 12 departments, delivering a seamless transition with minimal incidents.• Led three OnBase system upgrades, attaining a 98% quality rating and boosting process efficiencies, reporting capabilities, and management insights.• Revolutionized document processing by enhancing manual scanning speed, accelerating EMR system communication, and reducing processing time by 14%.• Crafted a visionary roadmap for system enhancements, elevating long-term project planning and strategic alignment.

Baltimore, Maryland, Us

Mentored the newly established Messaging and Collaboration Services team during IT restructuring, overseeing email, mobile security, and internal communication platforms. Synchronized backend teams to deliver high-quality services aligned with customer demands and strategic business goals. Defined service roadmaps and executed critical infrastructure upgrades, bolstering reliability and disaster recovery capabilities. Fostered cross-departmental collaboration to revolutionize video conferencing systems and internal communication tools for cost efficiency.Highlights of accomplishments in this role include:• Attained a 98% customer satisfaction score by aligning messaging and collaboration services with business imperatives and continuously refining service offerings.• Orchestrated a global transformation of the video conferencing ecosystem, deploying 136 video endpoints and a robust disaster recovery strategy, yielding $5M annual travel cost savings.• Formulated immersive video conferencing suites for executive meetings, elevating global cooperation and generating substantial travel savings.• Deployed 20 new infrastructure components, raising system reliability and video integration by 37% for global users.

Baltimore, Maryland, Us

Functioned as a strategic leader in administering software deployment across a network of 30K systems, administering timelines, task allocation, and execution. Revolutionized operational processes by implementing automated solutions for billing, deployment scheduling, and customer communications, boosting overall efficiency. Headed a high-performing team of integration management coordinators, providing training and mentorship to optimize workflow operations. Leveraged advanced problem-solving acumen to navigate complex staffing challenges, elevating team performance.Highlights of accomplishments in this role include:• Improved operational success by automating essential functions, including billing and scheduling for faster turnaround times.• Onboarded four new employees within 45 days, resolving human resource challenges and strengthening team capacity.• Regulated customer communication processes, contributing to smoother project execution and improved client satisfaction.

North Liberty, Ia, Us

Provided sales growth by on-boarding new customers while working in conjunction with the Director of Sales and Marketing for North America’s largest custom rotational plastic molder. Served as supervisor for internal sales engineers, which included general supervision along with hiring, training, and mentoring team. I also helped develop and maintain the company marketing plans (including web site, videos, & other publications).Provided 5% ($3.5M) sales growth each year for two years by prospecting and on-boarding new customers in conjunction with Director of Sales & Marketing. This also increased our overall market diversifications.Supervised the internal sales engineering team and provided the strategic direction and the budget for the team. Develop our goals and action plans for meeting our team objectives and maintaining our budget. Met monthly to review goals and budget to verify we were on track or adjust accordingly.Served as the corporate cost reduction coordinator for all customers, where I lead a multifunctional team from all areas of the organization. This team provided cost savings that we implemented for our largest customer that outperformed our customers’ goal of 5% by more than double three years in a row.Developed and implemented a new corporate-wide system for the annual budget, sales, and forecast process that used Microsoft SQL/Analysis Server and Cognos Business Intelligence/Data mining software. These improved processes, procedures, and reports led to seasonalized monthly forecasts that were managed within 5% of the actual sales within the first year of use.Program manager during closure of one manufacturing site. Identified all products ever produced and coordinated each product transfer to new sites. Completed all transfers over the course of six months and never missed a customer order.

Bachelor Of Science (Bs), Applied Business

Aa In Applied Business, Business, Management, Marketing, And Related Support Services

Leadership Development Program, Organizational Leadership