Maintain complete and accurate complaint records which include post-market surveillance. Resolve complex customer escalation issues and requirements. Develops clinical documentation in forms suitable for external distribution. Responsible for MDR reportability(FDA 803,806, &820, J-PAL and ISO 14971, Canadian Medical Device regulations ISO13485) related decision making and generate reports as required. Responsible for the completion of all tasks associated with the life-cycle management of the complaint handling review,investigation,resolution, response and trending in conjunction with the failure Investigation team.

Product support on critical care ventilation product line via Clinical/Technical input to Customers on Conventional Vents Avea,Vela,Vip , 3100A/B Oscillators, Air/Oxygen blenders and Infant Flow systems, In house product validation, service manual revision writing Technical bulletins addressing product work around. Address Customer Complaints minimizing any customer dissatisfaction with product line. Increase company revenue selling service contracts.

Provide Adult through Neonatal Respiratory Care via vent management, abg, cbg draw puncture and analysis. Bronchodilator therapy, high/low flow oxygen administration, specialty gas administration. Provide Patient education, assessment, and non-invasive ventilation. Utilize electronic medical record

Provide Neonatal and Pediatric respiratory care via vent management. Utilize conventional and high frequency oscillation units, specialty gas delivery, patient transport, low/high flow oxygen delivery. Acquire Arterial, venous and capillary draw and analysis. Implementing respiratory driven protocols computerize charting. Provide Airway management Labor and delivery assistance, and non-invasive ventilation.