Benjamin Rodger-Smith Email & Phone Number

Rochester, England, United Kingdom

Hertforshire

Leading as part of a team of 12, delivering the Tesco UK capability plan to Managers from Mid to senior management as well as development colleagues in our Stores, Head Office, Distribution centres and Customer Fulfilment. London, Essex, and Hertfordshire. Exceeded performance Learning Partner in the achievements and behaviors. An Expert facilitator in leadership and behavior workshops to Mid and senior Leaders in stores, centres, and head office. Covering Multiple sites with over 1000 managers across a large area working in a hybrid environment. Organizing and facilitating needs-based workshops while partnering People Partners, Senior directors, and stakeholders in the business. Specializing in Diversity and inclusion as well as cultural changes that link to behaviors.Leading the Diversity and Inclusion priority for managers across the Southeast of England contributing to behavioural and cultural changes in a highly diverse environment.

Kent, England, United Kingdom

Inspire and lead the team, building highly motivated and capable colleagues to serve our customers, communities, and planet a little better every day. Ensure everyone is in the right place, at the right time so we serve our customers brilliantly every hour, every day. Role model inclusion and diversity and create a culture where difference is valued, and people can be themselves because everyone is welcome. Ensure the team understand their roles and know where to find any training solutions they need. Lead the team in our work within the local community by ensuring we are a good neighbor and championing our flagship community programmes – Tesco Community Grants, Community Food Connection and Health Partnership.Ensure everyone is in the right place, at the right time within budgets, so we served customers brilliantly every day.As a Store Manager and partnering People Partners, I ensured all disciplinaries, investigations and grievances were carried out using the correct policies and procedures to tie in with employment law. I am an advocate and leader for the southeast in Grievance and disciplinary’s. During my role I secured an increase of 75% to the what matters to you survey that determines how our colleagues feel about working for the business.

Kent, England, United Kingdom

Within my role as a Deputy Manager in Express I was the next most accountable colleague in the store and had the ‘A’ for the store in the store managers absence. My roles included the day to day running of the processes in the store and maintaining store standards from all colleagues.

Kent, England, United Kingdom

Be in a driving role in serving our customers, communities, and planet a little better every day. Take ownership of store activities by running the store, coordinating the team to deliver a clean and full store that exceeds customer expectations. Listen to understand customer needs; be readily available to resolve queries and ensure they get what they want, leaving with a smile. Constantly look for ways to improve service in the store through on the job coaching and providing constructive feedback to colleagues around service and standards. Have a great understanding of how the store is performing and support my Manager to deliver practical actions for improvement by taking a hands on approach. Guide, coach and oversee colleagues in the store to always remain a safe place to work and shop.Knowing your customers and serving them with passion and pride; giving great natural service. Passionate and knowledgeable about the products and services within my store. Working across the store in our service, picking and replenishment areas where required. Putting into practice the training I have received, so we all work safely, effectively and serve our customers brilliantly. Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere. Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit. Handling products with care to maintain quality and ensure they reach customers in the best condition. Being myself, living our values, making everyone feel welcome and always following our policies.