Benjamin Rodriguez Email & Phone Number

Lawrenceville, GA, US

Norcross, Georgia, United States

o Coordinate PMO service-related activities to drive customer success by creating labor tickets and scheduling techs to meet SLAs o Manage over 100 material orders daily while analyzing delivery logistics and project task assignments within ServiceNowo Issue management and triage escalations by monitoring dashboards and queues to track technician.

Lawrenceville, Georgia, United States

Lawrenceville, Georgia, United States

o Educated customers on over a dozen aquatic programs and services offered within Aquatics to procure business and membershipo First point of contact for any on-site escalations, emergencies, and resolutions while corresponding updates by phone or email as well as with other stakeholders as directed by upper management.o Answered hourly phone calls.

Norcross, Georgia, United States

o Achieved over 30% average profit margin on completed projects each month while staying within allocated financial parameterso Led dozens of global cross-functional teams to initiate meticulous stakeholder project requirements within a 48-hour noticeo Utilized Smartsheet for over 20 parallel projects to coordinate and create data-driven dashboards.

Norcross, Georgia, United States

Lawrenceville, Georgia, United States

o Develop a database of dual enrollment program requirements for all University System of Georgia Institutions.o Assist the SBA Business Relationship Coordinator with data cleaning, data analysis, survey-based data collection for research, and other administrative tasks as given.o Prepare, develop, edit, and circulate promotional materials for the BEAR.

Lawrenceville, Georgia, United States

o Implemented an aquatics feasibility study program that will increase long-term student involvement within our facility by 20%o Managed over 15+ employees where team coherence is promoted to increase productivity and employee turnovero Responsible for enforcing building policies while building upon customer relations through consultative problem-solvingo.

Lawrenceville, GA

o Collaborated with a handpicked group of individuals to bring together the first online all-week conference for the Student Business Association(SBA) specifically for students that are in the School of Business. o Marketing Committee had the most influential role in getting our goal of over 300 individuals to be part of the week-long conference through.

Lawrenceville, Georgia, United States

Rye, New York, United States

o Communicated with attorneys regarding the information of clientele files with daily updates of file adjustments.o Telecommunicated with clientele with the necessary request of documents and updates of a courtroom appearance.o Used Microsoft Office programs for data entry and research upon request for litigation.o Created a more efficient organization for.

Professional Certificate Program, Cybersecurity Certificate

The cybersecurity certificate coursework is designed for candidates seeking to advance their skills in the field of information security..

Bachelor Of Business Administration - Bba, Concentration In Management Information Systems, Minor In Information Technology

Activities and Societies: Member for the GGC Alumni Association Project Manager for Project Management Class Member of the School of.