Benjamin Roy Email & Phone Number

• Responsible for ensuring that standards for productivity and quality assurance are met by the team.
• Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction.
• Monitor real time service levels and schedule adherence.
• Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives.
• Driving Sales within the team & also organize various sales contest on a regular basis.
• Ensure that process productivity, quality & sales targets are monitored and achieved.

Bangalore & Kolkata

Best Place to Work

Bangalore & Kolkata

• Awarded the Prestigious 100 Club Award for Outstanding Performance in 2006 & was part of the Thailand delegation of the best 100 employees across eight HSBC Global Resourcing Centers (GSCs) in the world.
• Awarded the EXTRA MILER award in 2007 by HSBC.
• Accepted the challenge of managing teams in Training & Post Training Stages (ISD) & was able to inspire them to achieve tremendous results and move to Operations. My roles in ISD Training & Operations as an AM have.
• Was part of the team that helped migrate a process to Thailand.
• Actively battled attrition in the process and as a direct result I lead a team with the least number of attrition within the process. Of my efforts few representatives who had in the verge to quitting are still.

Bachelor Of Commerce (B.Com.), Commerce, Second

Activities and Societies: Debate Team

Class 12, Commerce

Class 10