I held the position of SharePoint Engineer (contract) while also managing Microsoft 365 products, with a focus on Microsoft Teams. My responsibilities include system maintenance and third-level support for SharePoint 2010, 2013, and SharePoint Online, as well as overseeing the creation and management of Microsoft Teams environments.Primary Applications include:• SharePoint Online• Microsoft Teams• SharePoint 2013• SharePoint 2010• ShareGateKey Responsibilities• Executed minor and major application upgrades and patching across all supported SharePoint environments (with the exception of SharePoint Online). This role frequently necessitated coordination across multiple service providers, teams and departments.• SharePoint Site Creations (2013 & Online).• SharePoint Site Migrations.• Microsoft Teams team creations.• Coordinating User Acceptance Testing & End User Support through all stages of deployment (dev, test, production). • Adhering to Change Management processes.• SharePoint Administration & Configuration. • Issue Identification & Resolution, directly or via 1st/2nd level escalation.• Vendor Liaison regarding Product availability, Upgrades and/or Issue Resolution.• Providing advice and guidance as to the use of SharePoint, user administration and security.

I oversaw a range of responsibilities that increased in complexity over time, some within a team environment either as Primary Lead or Secondary Assist, although most performed autonomously. I provided support & administration for to up to 38 applications concurrently, their relating servers & environments. Some of these were Corporate Systems (up to 500+ users across ActewAGL, Evoenergy & Icon Water), some specific to individual divisions (20-100+ users) while others specific to individual teams (5-20 users) with varying degrees of complexity. Primary Applications include but are not limited to:• SharePoint Online & Microsoft Teams (used corporately).• Project Online (used by multiple teams).• Service Now (used by multiple teams). • LexisNexis – Visual Files (used by the Legal team). • SharePoint 2010 (used corporately).• Project Server (used by multiple teams).• HP Service Manager (used by a single division).• Cintellate – Incident & Issue Management (used corporately).• Hummingbird DM – Document Management (used corporately).• Multiple Custom Built Microsoft Access Applications (used by multiple teams)Key Responsibilities• Minor & Major application upgrades across all applications supported. Often requiring coordination across multiple teams & areas.• Coordinating User Acceptance Testing & End User Support through all stages of deployment (dev, test, production). • Application Administration & Configuration. User Access control via applications &/or active directory.• Issue Identification & Resolution, directly or via 1st/2nd level escalation.• Report Creation via SQL Database data or Individual Applications.• Training Design & Delivery. Creating simple PDF user guides through to interactive courses as well as designing & facilitating structured in-class training sessions.• Sourced & secured External IT training for applications, hardware & systems at a fraction of their advertised cost from multiple providers.

Responsibilities included:• 1st level Hardware & Software Support for ActewAGL Retail, EvoEnergy and Icon Water• Issue Identification, logging and escalation.• User Account Management

Responsibilities included:• 1st Level Support for Telephony and Pay TV Services• 1st Level Support for Grapevine Dialup and Broadband Services• Issue Identification, logging and escalation.