- Responsible for Governance, Risk & Compliance oversight across the company’s portfolio- Act as a liaison and subject matter expert around enterprise initiatives, Third-Party Risk Management, Incident Management, Risk Management and Compliance Management between the enterprise and its subsidiaries to reduce risk and improve security- Partner with subsidiaries to develop methodologies and action plans to improve maturity levels- Manage and update the Third-Party Risk Management process and provide training- Work with subsidiary procurement teams to develop appropriate workflows to adopt Third-Party Risk Management into their processes- Implement, maintain and provide reporting for on-going Security Awareness Program, including phish testing, training and compliance requirements- Maintain and review the Risk Register across the enterprise, looking for patterns and gaps- Ensure Risk Management process is followed and risks are addressed appropriately based on risk appetite- Audit risk register for unaddressed risks and investigate roadblocks with appropriate risk owners- Develop reports and assess trends to determine what type of risks are affecting the enterprise- Partner with each subsidiary to leverage technical talent to solve like risks for multiple entities- Assist subsidiaries with developing action plans, utilizing appropriate resources and executing requirements to meet business-specific compliance needs- Partner with Legal on DPA’s for sales contracts, the privacy program and privacy requirements locally and internationally- Plan, schedule and execute annual Incident Response Tabletops with each subsidiary to analyze the existing processes, discover gaps and create remediation steps around Incident Response, Business Continuity and Disaster Recovery- Develop standardized processes, policies and communications across subsidiaries

- Manage security and risk strategy across multiple organizations at the board level- Responsible for vulnerability management within multiple organizations- Conduct penetration and security testing and follow-up training for end-users- Research, propose, test and implement new network and security solutions- Respond to security breaches with remediation, post-op and preventative measures- Determine on-going issue trends to determine areas for preventative measures- Act as liaison between software vendors and clients to facilitate appropriate solutions

- Co-developed separate security division for security service offerings (DarkHound Security Operations)- Foster customer relationships with multiple clients across a variety of industries- Responsible for asset management and endpoint security- Responsible for vulnerability management within multiple organizations using industry standard tools- Conduct penetration and security testing and follow-up training for end-users- Accountable for identity and access management maintaining AD accounts and computer / server access - Research, propose, test and implement new network and security solutions - Respond to security breaches with remediation, post-op and preventative measures- Create and deploy images via (PXE) FOG server and maintain datastore of images- Troubleshoot hardware/software issues for end users- Determine on-going issue trends to determine areas for preventative measures- Act as lead resource for platform maintenance on proposed solutions- Respond to service requests and maintain documentation through ConnectWise- Responsible for server back-ups (file level and bare metal), maintenance, updates and software installation- Maintain weekly patch update schedule as well as user communication regarding changes and updates- Create, maintain and separate user accounts across multiple platforms- Act as liaison between software vendors and clients to facilitate appropriate solutions- Assist end users with desktop, laptop and mobile device issues both in person and remotely

-Accountable for maintaining computers, AD accounts, servers and helpdesk support for multiple clients across multiple time-zones-Administer various servers (including AD, servers: file, DC, print, application and Exchange)-Created and maintained MBAM server and supporting SQL server with GPOs to support company-wide forced BitLocker solution with integrated AD recovery-Created and maintained Zabbix proxy servers for each client, setup monitoring of servers via Zabbix agents and UPS/iLo/iDrac via SNMP-Setup new users and computers; utilized AD and Office 365/Exchange portal for network and email account administration-Represent company via client-facing interactions and on-site projects/troubleshooting-Setup and implement test environments in Hyper-V and VMWare-Research and test application solutions for deployment and quality assurance within the organization-Prepare, image and update PC’s and laptops for distribution to the users-Maintain support incidents using Zendesk ticketing system-Perform remote troubleshooting and repair via phone, LogMeIn Rescue and Bomgar-Support Android and iPhones with usage, training and connectivity to Exchange-Performed SharePoint migration from onsite 2010 server to cloud-based 2013 solution-Migrated users from Windows 7 to Windows 8.1-Perform weekend on-call support for emergency tickets and incident triage-Build on and maintain application toolkit program via .NET utilized company-wide to assist the helpdesk and engineering teams in day-to-day activities and troubleshooting

-Balance and prioritize payroll, workload sequencing and execution-Ensure collaboration across work-centers to maximize productivity and build a solid team-oriented culture-Served on the project planning team for successfully executed 8-month project

-Performed data recovery on failed hardware-Built and installed new network & custom PC’s for business use-Provide ongoing remote support and training as needed (via phone and LogMeIn)-Network/hardware solution consultation-Surveillance camera consultation and installation-Remote troubleshooting and repair-Surveillance camera installation-Created technical documentation regarding use of analog camera system for beginning users-Assisted with analog-to-digital camera system migration-PC/Laptop repairs and rebuilds, including board-level solder repair and hard drive recovery-Custom computer and network design, consulting and implementation to training-Remote access and phone support for emergency troubleshooting

- Performed client account recruitment, management, and retention- Organized, prioritized and participated with local business IT consulting and setup, as well as in-store and house-call repairs (hardware, software and networking)

- Maintained network, hardware and software integrity over 600 PC’s and 4 locations- Responded to helpdesk requests from faculty- Created software deployment packages for teacher/classroom groups across the district- Appointed as lead trainer for teaching group classes to faculty on new software and hardware roll-outs

- Maintained network, hardware and software integrity over 1300 PC’s across 35+ locations- Responded to helpdesk requests from faculty- Created software deployment packages for teacher/classroom groups across the district- Assisted with teaching group classes to faculty on new software and hardware roll-outs