• Manage and maintain user accounts in Active Directory across multiple domains.• Submit and respond to tickets pertaining to software and hardware errors and malfunctions; as well as access issues inside Citrix Receiver for BSMH employees nationwide.• Troubleshot calls from users reporting issues with the Bon Secours Mercy Health Network with connectivity

-Complete projects in accordance to company timelines. -Perform monthly error analysis and identify error trends.-Testing new website products in development before they are released to staging.-Create and manage roles specific to employee needs and job duties.

-Ensuring a positive customer service experience for clients and financial representatives.-Complete tasks in a time effective manner to help achieve company goals

3 All-Conference Awards1 All-Conference Honorable Mention Award3 Conference Gold Glove Awards2012 Dean's List

I helped kids from toddlers to teens develop their skills and find their passion for the game through Reds Community Camps.