I am going to be joining Peter Jones & Partners for the Black Friday, Christmas and January sales period. Looking forward to working with some of the finest in the retail industry and helping make some special experiences for customers and visitors alike to Sloane Square.

My role is to be the face of Microsoft to the community in London, UK and visitors alike. Primarily this is a sales and service role with a huge focus on identifying the customer need and aligning it with current Microsoft products and services. Though I am proud to say there is much more to the role than this to name just a few activities a usual day might involve; Run public events to showcase the best of current Microsoft Xbox gaming and Microsoft productivity tools and services. These events are usually in connection with an arranged attendee group, a school or college, though we are beginning to see a larger call for session attuned to commercial products delivered in a similar manner. Running a store tour with partnership from Microsoft Customer Success Managers and beyond to enable our commercial clients and others to see how retail can be conducted using our physical and cloud technologies. These sessions tend to have a defined script to follow to be sure the best of the company and the team is on show to every tour we do. It allows us to be sure an informed decision can be made by future discussions with a client should they engage with us. A lot of the day will be spent on the shop floor, demonstrating our Surface and Xbox hardware to everyone we meet. Figuring out what makes the person curious and how it could fit with their current or future needs. Aiming to lock in a sale always but never to compromise on service, seeking the lasting relationship a customer can find value in. Beyond the above I also get the opportunity to help with inventory support, in particular delivering products to the shop floor, filling store pantry and ensuring the managerial compliance paperwork is prepared for signature. I have also begun to have some background training on visual merchandising for the store, allowing an understating if rudimentary of what it takes to prepare a “set deck” for the Microsoft Experience Centres and their deployment when the time is right.

Working as one of a team of technicians and customer service professionals, it was my responsibility to understand, respond to and resolve problems or concerns customers had with their Microsoft products or services. To do this, I conducted experienced, in-depth consultations to delve into the issues being faced, including handling any compliance paperwork required first. Throughout the consultation and beyond into a formal service or solution, I ensured regular, consistent communication with customers was maintained, making sure they were supported. Delivering a gold-star quality experience for our customers who may have had issues in the past with Microsoft products meant we had the opportunity to delight and surprise customers, showing them that their trust in Microsoft is well-placed.This role also allowed me to develop my skills at making the complexeasily understood for customers, regardless of their technical knowledge.

In this role I worked with a team of other Selling Partners to deliver the highest possible standards of after sales care to all customers of the John Lewis Partnership. In particular our focus was on the consumer electronics department and associated product catergories. This was done in a front and back of house capacity, where items could be recieved from customers, dealt with in person as needed or brought in for investigation and perhaps sent off to manufacturers as needed for a resolution to the customers satisfaction. We also had a duty to the shop floor to assist with training to colleagues they couldensure their knowledge and ability was up to standardso the customers needs and expectations were dealt with in line with company compliance proccedures.There was a fair amount of items to become comfortable with and familiar with common issues, this was all part of personal development with product coaches and training provided by commercial partners, it was great to have that opportunity to rely on.

Worked in the Furniture Department of the Flagship Store of The John Lewis Partnership.Helped with customers trying out the best home furniture on the market and selecting for custom order fabric or wood selection when choosing a bespoke product.Ensuring that all proper visual standards on the shop floor are in as accesible and inclusive a format as needed, so everyone can take advantage of one of the larget London furniture departments for retail.Identified any customer issues before ordering so that all logistical questions are satisfied before delivery can take place or suffer an inconveniecne. Customers prefer to have detail and accuracy at the start of a transaction and as much preventative steps taken to be sure of a great experience for a customer.