Jimmy Brings is Australia's fastest alcohol delivery serviceJob Deception Provide support on customer calls, emails, social media messages, and live chat messages. As an Operations & Customer Service Support I am working directly with customers and providing support on customer calls, emails, social media messages, and live chat messages.This involves managing orders, overseeing computer-assisted dispatch decisions and responding to customers’ queries. Operate web based logistic systems to manage deliveries to customers across Australia.Operate a web based ticketing system to handle customer service requests/issues.Coordinate with partners DM & BWS retail stores on stock availability and driver issues.

As a Duty Manager with the MGSM, I effectively developed and implemented policies, procedures and specific projects. With a forward-looking approach, I managed and successfully achieved budget, forecasting and planning requirements to meet expense targets while focusing on labour and expenses. In order to enhance organisational performance, I led and coordinated daily meetings with management and staff in regard to reports, budget, conferences and events, ensuring all relevant reporting was delivered to stakeholders in an accurate and timely manner.Throughout my employment in the hospitality industry, I gained a significant experience in staff management and development, which enabled me to competently manage the recruitment, induction and performance appraisal processes within the organisation. Moreover, I easily identified staff training needs and conducted training programs targeting specific skill development. While working in this role, I was also responsible for ensuring that the facilities and audiovisual equipment operated seamlessly and to exceptional quality as well as that safe working practices were strictly adhered to at all times by all staff members. Key Achievements:Significantly contributed to the MGSM maintaining the reputation of Best Meeting Venue in Australia under 500 delegates, an award held by the MGSM for many years.Successfully managed one of the world’s leading business schools including an executive hotel, conference and teaching facilities, restaurant, bar, café and internal catering for students, the broader University community, corporate clients and members of the general public.

In my role as Team Leader, I was responsible for the effective running and coordination of conference/university events for up to 200 guests. In this capacity, I capitalised on my well-developed communication and interpersonal skills to welcome clients and provide them with all the support they required. I responded to any enquiries and requests in a professional and polite manner. Furthermore, I managed and supervised GSO while effectively delegating tasks to staff members and providing them with direction and guidance. Key Achievements:Acted as the key Project Manager overseeing a multi-million dollar upgrade to the audiovisuals for CBD Campus and subsequently on the main University facilities.Successfully delivered and ensured highest quality customer experience through first class service and standards.Effectively managed staff members whilst leading from the front and fostering a strong team culture supportive of ongoing professional and personal development.

My commitment as a Guest Services Officer was to set up/break down and service all conference rooms as per client requests in an efficient manner. In addition, I conducted regular venue inspections and ensured all audiovisual equipment was fully operational in order to provide highest quality service. It was also my duty to ensure the highest standards of presentation and cleanliness of the University facilities at all times. Key Achievement:Successfully achieved assigned tasks ensuring the overall delivery and quality of services to customers and stakeholders.

Opening / Closing Procedures• Cash Control• Management of staff• Security Procedures• OHS• Gaming / Racing• Stock Control• Development / Promotion

• Event co-ordination• Management of staff• Stock control & inventory• OHS Representative• Direct line Representative• Designated trainer