Benjamin Samel Email & Phone Number

Hudson, Florida, United States

Responsible for the recruitment and hiring of all sales counselors. Develop successful counselors through in-depth training including; sales techniques, legal requirements and company policies, procedures and product information.Conduct weekly sales meetings to maintain a hightly motivated and high energy team.

Interpreted and analyzed financial reports in order to maintain and improve location's performance.Ensured a high level of client satisfaction was provided in an effort to exceed clients expectations.Achieved financial goals while executing organizational market strategies in collaboration with the sales team.

Developed annual budgets, cost analysis and market survey strategies to enhance profitability. Managed, trained and motivated employees to meet company objectives and goals. Personnel responsibilities include hiring, downsizing, evaluations and employee development. Developed and implemented employee training programs. Managed all activities impacting profitability and growth: A/P, A/R, collections and asset management. Responsible for overall growth and profitability of 8 different business units with over 70 employees.Managed all area sales, operations and business activities including two sales departments, generating over seven million dollars annually.

Increased sales from $230,000 in 1995 to $780,000 in 1998.Recipient of the President's award for Top Sales performance in 1998. Responsible for implementing programs to build customer base and increase sales. Developed monthly sales plans: set goals, identified account maintenance needed, targeted special problems and set up schedule of appointments, and maintained daily sales and lead reports.Opened new markets and capitalized on opportunities to introduce new services and products in untapped markets throughout Florida and Georgia, significantly increasing account base and annual sales.

Managed 15 direct reports in a high volume in-bound telephone service group, handling card member inquiries and new product enrollment. Led a team that reengineered the process of call escalation which produced a 94% overall employee satisfaction level over the previous process. Motivated direct reports using leadership and coaching models, which produced the highest productivity number in the call center.Responsible for testing and monitoring work strategies, utilizing an Automated Calling System and scheduling appropriate changes, resulting in increased customer contacts, while minimizing collection dunning activities.Responsible for monitoring compliance and quality for 40 Credit Analysts.

Responsibilities included sales and account generation and maintenance. Trained new sales representatives for NASD certification, product line and sales. Held series 6 and life insurance licenses. APPOINTMENTS AND COMMUNITY ACTIVITIES