Benjamin Santiago Email & Phone Number

Mount Dora, FL, US

Apopka, Florida, United States

• Implemented efficient irrigation practices while monitoring water usage levels throughout the facility.
• Inspected plants regularly to identify diseases or pests that require treatment or removal.
• Ensured proper sanitation procedures were followed throughout the facility to minimize potential contamination risks.
• Trained new staff members on company policies and procedures related to cultivation operations.
• Provided technical support during harvest activities including trimming, drying, curing, packaging, and labeling of cannabis products.

Lake Mary, Florida, United States

• Verify clients’ eligibility to acquire pharmacy products for specific items and contracts for distribution.
• Ensured that all necessary documentation is completed accurately before submitting a contract.
• Provided guidance to business teams regarding contractual obligations under various agreements.
• Interpreted existing contracts to resolve disputes between parties involved in the agreement.
• Facilitated communication between internal departments throughout the contracting process.
• Developed and implemented processes for tracking, monitoring, and reporting on contractual performance.

Lake Mary, Florida, United States

• Verify client’s eligibility to acquire pharmacy products for specific items and contracts for distribution.
• Provide support and customer service for Group Purchasing Organization partners, corporate account managers, internal sales representatives, and manufacturers to obtain contract eligibility.
• Performed quantitative and qualitative analysis on customer data sets.

Mount Dora, Florida, United States

• Analyzed customer needs and preferences to recommend appropriate products or services that met their requirements.
• Maintained up-to-date knowledge of product lines, special promotions, pricing structures, warranties.
• Identified opportunities for cross-selling other items based on customer needs and preferences.
• Communicated effectively with customers, colleagues, and supervisors both verbally and in writing.
• Handled cash payments securely according to established procedures.

San Juan, Puerto Rico

• Subject matter expert (SME) and user tester for new platforms and client implementations for the Medicare and Medicaid market.
• Maintained data, uploaded, and managed archives like 834 reports and analyzed the information received. Secure the transactions of the data of all the Medicare Advantage members, Medicaid plan members and eligibility.
• Assist the Enrollment Department with reviewing new enrollment applications; determine the eligibility of the member; seek information in gaps identified; enter, update, and review data to ensure correct data is.
• Send letters in the required timeline to enrollees for missing information in their application and enrollment confirmation.
• Aid the Appeals and Grievance department with analysis and resolutions to complex grievances issues related to Enrollment and Member Contract.
• Applying strong analytical skills and business knowledge to investigations, with analysis and recommendation of solutions for other departments like Customer Service, Executives or Market Leaders.

Puerto Rico

• Increase the enrollment quota for the Lifeline program in the West region of Puerto Rico. The weekly enrollment was increased from approx. 35 units per week to approx. 150 units per week.
• Managed a team of 7 Lifeline enrollment agents in the West region.
• Created 15 new distribution points with new proposals partnering the Housing Promoters, Inc. and the Department of Housing from Puerto Rico.
• Created new strategies to ease the process of enrollment to the Lifeline program.

Carolina, Puerto Rico

• Deliver exceptional service by greeting and serving guests
• Suggest additional items to guests as appropriate
• Maintain cash and cash equivalents in a responsible manner
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off.
• Set up, stock, and maintain work areas.
• Follow all company and safety and security policies and procedures;

Caguas, Puerto Rico

• Resolve customers' product specific issues using the various tools and knowledge provided.
• Respond to inquiries from inbound potential or current customers regarding the best services provided by our client, T-Mobile, that will meet or exceed their needs.
• Take orders for products and up-sell whenever possible
• Be a key member of the team always looking for ways to improve our services to our clients and customers.

Guaynabo, Puerto Rico

• Deliver exceptional service by greeting and serving guests
• Be knowledgeable and enthusiastic about the menu offerings
• Suggest additional items to guests as appropriate
• Maintain cash and cash equivalents in a responsible manner
• Solicit guest feedback and ensure guest satisfaction
• Perform light housekeeping duties such as cleaning tables, chairs and floors of debris

San Juan, Puerto Rico

• Supervises and assigns jobs to his/her personnel (2 bartenders in total).
• Fills out requisitions to replace any shortage of stock.
• Holds meetings to inform of any outstanding issues of the Bar, feedback on goals results, and inform about daily promotions.
• Receives, contact and checks goods and orders from the suppliers.
• Masters the MICROS System.
• Takes orders and receives payment of bar tabs.

Carolina, Puerto Rico

• Mix ingredients, such as liquor, soda, water, sugar, and bitters, in order to prepare cocktails and other drinks.
• Create drink recipes.
• Serve wine, and bottled or draft beer, snacks or food items to customers seated at the bar.
• Clean bar, work areas, tables, glasses, utensils, and bar equipment..
• Order or requisition liquors and supplies.
• Arrange bottles and glasses to make attractive displays.

Bayamon, Puerto Rico

• Supervises, guides and audits day-to-day activities of the store and its employees.
• Ensures the store is managed efficiently and professionally all the time.
• Trains, guides and delegates responsibilities to staff personal.
• Pursue sales growth.
• Strives to meet or exceeds daily, weekly and monthly sales plan.
• Maintain and enforce store standards in regards to selling, customer services, merchandising, loss prevention and operational activities.

Ft. Lewis, USA

• Responsible for the welfare, fitness, morale and discipline of a the team. Responsible for the individual training and maintenance of their equipment.
• Primary instructor and advisor in the matters of tactics, personnel management and junior leader development.
• Directs his Team's tactical employment during offensive and defensive operations.
• Responsible for the accountability and maintenance of all assigned MTO&E equipment.
• All other duties as assigned.Awards and Achievements:
• Bronze Star Medal