Benjamin Sarker Email & Phone Number

Annandale, Va, Us

Silver Spring, Md

Extensive multiple Clients bases over 15 years to install, configure, maintain complex hardware configuration, software & telecommunication setup such as system software, network printers, application servers, routers & firewalls and interconnect configurations. Managed Client IT portfolio budgets to support IT Opex and Capex yearly expenses. Primary focus is to support US Non-Profit Food Industries such Food Marketing Institute

Hyattsville, Md

Worked as a consultant for U.S. Department of Census, Geography Division managing installation and operations of GIS (Geography Information System), ArcView mapping applications supporting 700 plus end users. Managed for divisional Network management including administration, software’s, 100+ Dell Network switches, desktop securities, and window server’s configuration for the user groups

Fairfax, Va

Responsible for cross-segment field sales to sell, promote and maintain MindSHIFT Solution. Act as the Lead MindSHIFT technical consultant to support clients IT technical team. Responsible for migration and installing networks, training end users and support IT Client team with production/operations issues. Installed, configured and Implemented Cisco Wireless Access points and NIC’s in Client sites along with Cisco Routers, Switch, Sonicwall, and Toptools.

Vienna, Va

Responsible for dealing with Customers with user queries and problems concerning IT services and for overseeing the restoration of normal service in the event of Service incidents. Assisted remote users in troubleshooting Aventail and Citrix Thin Client environment, create ICA connection for remote users, install users and work with Citrix server administration and configured network printers. Also responsible for administering Crystal report using SQL Server. Worked as a liaison with external… Show more Responsible for dealing with Customers with user queries and problems concerning IT services and for overseeing the restoration of normal service in the event of Service incidents. Assisted remote users in troubleshooting Aventail and Citrix Thin Client environment, create ICA connection for remote users, install users and work with Citrix server administration and configured network printers. Also responsible for administering Crystal report using SQL Server. Worked as a liaison with external companies such as UUNET, Great Plains, Sales Logiix to troubleshoot customer problems. Show less

Mclean, Va

Reported to Senior Vice President of Dealer Sales Finance Division and managed 100 plus million-dollar package loan programs. Managed multiple Client bases supporting extensive analysis of loan data, account management, checked and maintained loan status for multiple client bases. Supported IT Operations with hardware installations, Banking software installation and on-demand support to PC Problem resolution including printers, WAN, and Correspondence software such as Lotus Notes.

Mclean, Va

Responsible for Client Delinquency program including Auditing and managing 3000 plus clients to minimize default loans related to motor vehicles and boats financing packages. This included varied team coordination including Auto dealership, Insurance companies, bankruptcies and clientele to collect outstanding delinquent loans. Also, managed Delinquent car auction program on behalf of Bank of America controlling Auction Sale Caps by automobile types and collecting the auction proceeds.