• Production of monthly performance reviews for insurance carriers, identifying trends and tracking movements within the account. Analysis then used to implement rating changes within multiple products.• Responsible for the development of several key broker accounts. Developed rules to push auto-acceptance criteria, increasing quotability to help achieve growth targets.• Acted as a liaison between the underwriting department and various software houses (Open Gi & SSP). Fixing errors and implementing scheme updates on these software houses.• End to end testing a scheme and signed off prior to release. Worked through multiple bug fixes required before product was able to launch.

• Tracking performance of marketing campaigns and evaluating the merits of proposed future campaigns.• Liaised with data team to interpret Mi systems to adjust marketing strategy based on information collected.• Primary point of contact for several campaigns including a television advertising campaigns with Sky UK. This involved the analysis of large amounts of customer data to propose tweaks to improve campaign effectiveness.• Preparation of monthly accruals and amortisation of payments for marketing services.

• Worked in rotation around front line, customer facing roles. This helped establish a holistic view of how a personal lines broker operates. This required me to have to adapt to the new roles quickly, picking up new skills quickly was essential to adjust to the changing environments seamlessly.