Benjamin Scaife Email & Phone Number

Manchester, England, United Kingdom

Sheffield, England, United Kingdom

Working for the UK No. 1 Network for 4G & 5G, I currently work in the capacity of Retail Advisor in a store located in the biggest shopping centre in Yorkshire. My duties include:· Handling customer enquiries and sales and providing solutions to issues and complaints either face to face or over the phone.· Advise customers on the differences between phone models and provide advice on a suitable phone and contract for their needs.· Provide support to customers should they be experiencing operational issues with their devices and either advise on how to rectify the problem in store or organise off-site repairs should they be necessary.· Maintaining the shop floor, ensuring it was kept tidy and that any demonstration devices and promotional screens are operational;· Providing support and training to my colleagues and store managers at locations situated within Meadowhall and Sheffield;· Attended regular training to maintain my overall product and service knowledge.· During lockdown, I was part of a group of Retail Advisors who supported our Customer Contact Centres for several months. We would respond to customers who had booked appointments for one-to-one support with either issues with their phones, upgrades to devices or changes to contracts. During my time at EE, I have been fortunate enough to train as an Apple Ambassador which has enabled me to become a Subject Matter Expert on Apple devices and products. I have attended regular training to maintain my product and service knowledge, both on a one-to-one basis and within group settings. Following product announcements and presentations from Apple, I have in turn created overviews of the new and updated services and products to share with my colleagues. This allows the whole team to effectively promote new and updated services and products to our customers and I maintain my status as SME, providing training, additional support and information when required.

Sheffield, England, United Kingdom

Working for the market leader in computer games and product retail, I help the position of Sales Assistant within one of the highest performing stores in the North of England. My duties included: • Dealing with customer enquiries and sales either face to face or over the phone; • Providing solutions to customer issues and complaints whether it be for a first-time customer to the store or regular patron; • Maintaining the shop floor ensuring stock is visible and tidy; • Providing support to my colleagues and store manager; taking responsibility of stock management and organising the storage and monitoring of stock; • Assess, test and grade second hand mobile phones brought into the store for re-sale; • Arrange repairs where necessary for phones should it be something that can not be resolved in store; • Advise customers on the differences between phone models and provide advice on a suitable phone for their needs.

Rotherham, England, United Kingdom

For the first 7½ years with the company, I held the position of Deputy Manager working in several stores throughout West and South Yorkshire. Responsibilities included: • Leading the customer services side of the business every day on the shop floor; • Guiding the team towards providing excellent customer service; • Dealing with regular customer enquiries; • Leading the team to providing solutions to the customers’ needs; • Helping them with any day-to-day issues that may arise. • Assisted the store manager in driving the staff to meet our daily and weekly sales targets;• Advising customers of our promotions and promoting extra merchandise such as accessories, specialist products and other items that may help the customer. • Providing day to day cover for the store manager, assuming his responsibilities in his absence by maintaining and running the store, providing training and development, and organising the schedule for the existing staff. Whilst I enjoyed my time as a Deputy Store Manager, I took the decision to move to a part-time Sales Assistant role so to support my wife in her move to a full-time managerial role at her place of employment and to provide childcare for our child. The decision was fully supported by my manager.

Leeds, England, United Kingdom

Working for an independent mobile retailer based solely in West Yorkshire, I worked in the capacity of Senior Sales Consultant. Responsibilities included:· All aspects of customer care which included dealing with customer inquiries and finding solutions for their needs, financial management of the store, stock sourcing and control, store displays and promotions, dealing with both public and corporate customers, and developing individual packages tailored to the customers’ specifications. I regularly received updates of services and products which helped improved my knowledge both directly and indirectly related to the mobile industry.

Working for one of the biggest mobile phone retailers in Europe, I worked in the capacity of senior sales consultant and assistant manager for over 3 years. Responsibilities included:· General housekeeping of the store which involves stock control and audits, organising displays and store finances (banking and float control); frequent improvement of knowledge and skills which consists of continuous updates of services and products via emails, training courses and information packs;· All aspects of customer care which includes dealing with customer issues and solving them to the satisfaction of the customer as well as the company, advising customers of their options and developing the correct package for their individual requirements;and staff management which entails setting and achieving targets, holding daily briefings and regular coaching and in-store training.